Amplify is the bundling engine powering Shopify's top brands. We help merchants build and launch high-performing bundles, upsells, and cart experiences that dramatically increase average order value – and our customers stick with us because of hands-on, human support from day one.
Amplify is looking for a Customer Success Manager to own the merchant relationship from onboarding through long-term growth. You'll guide new customers to a successful launch, then partner with them to drive adoption, AOV lift, and retention over time. This is a customer-facing role for someone who loves working directly with Shopify merchants and making sure they win.
You'll run onboarding and check-in calls over Zoom, help configure Amplify for customer stores, and proactively surface opportunities to expand each merchant's bundle strategy. You'll work closely with Product and Engineering in a fast-paced, fully remote environment.
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Lead onboarding calls and get new customers live smoothly
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Own the end-to-end onboarding process from initial setup to go-live
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Proactively check in to drive adoption, AOV lift, and retention
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Spot opportunities to expand bundle and upsell strategies, and bring them to merchants
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Help configure Amplify in customer Shopify stores and troubleshoot common issues
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Implement and customize Amplify using HTML and CSS when needed
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Clearly explain how things work to non-technical customers
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Be the voice of the customer to Product and Engineering, flagging bugs, gaps, and recurring needs
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Document customer configurations, edge cases, and success playbooks
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Ensure customers feel confident, supported, and ready to launch with Amplify
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Excellent written and spoken English with confidence leading customer-facing Zoom calls
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2+ years in customer success, account management, or a similar customer-facing role
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Proactive and self-directed: you reach out before you're asked
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A track record of driving retention, adoption, or account growth
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Strong attention to detail and comfort working in live customer environments
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Customer-first mindset with patience and empathy
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Ability to manage live meetings and asynchronous work
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Reliable internet connection and a quiet remote work environment
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Availability aligned with U.S. business hours
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Comfortable getting into HTML and CSS – whether you write it yourself or use AI tools to help
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Experience with Shopify, Liquid, or e-commerce storefronts preferred
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Previous experience in SaaS or e-commerce is a plus
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Competitive compensation, with bonuses tied to company performance
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Fully remote work with a collaborative and supportive team
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Ownership over customer onboarding and go-live success
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Hands-on experience with Shopify and a fast-growing SaaS product
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Clear processes, training, and room to grow into senior onboarding or solutions roles
Please submit your CV along with a short note outlining your customer success experience, any Shopify or e-commerce work you've done, and why you're interested in joining Amplify.
