Title: ERP Administrator
Company: Hopewell Residential Management
Job Type: Full-Time
Department: Information Services
City: Calgary
Hopewell Residential Management LP (“Hopewell”) has been one of Alberta’s leading home builders and community developers for more than 30 years. We’re in the business of building a better tomorrow – one person, one home, one neighbourhood at a time. That means we prioritize customer needs and wants through operational excellence, thoughtful product design and customer service excellence. With our collaborative, thoughtful, efficient, and accountable approach, alongside our ESG practices, world-class team and incredible workplace culture, Hopewell is a true real estate leader.
Hopewell Residential currently has a full-time opportunity for a ERP Administrator to join our team.
Reporting:
This position will report directly to the Senior Manager, Information Systems.
Key Responsibilities:
-
Responsibility for our ERP, CRM and other smaller systems including administration, data ownership, upgrades, training, and knowledge management
-
Responsibility of IS ticket portal, enforcing SLA, working with business owners on recurring issues, monitoring after hour tickets for urgency
-
Show home project liaison - organizing IT quotes, installation dates, internet and security system installs
-
Provide implementation support during software installations, upgrades and customizations
-
Work closely with the Senior Manager, Information Systems in requirements gathering, application configuration, and application testing and training for our company software
-
Obtain a good working knowledge of Hopewell’s sales and construction processes
-
Ability to investigate, troubleshoot, problem solve, and resolve operational application functionality
-
Provide users with support and advice or direct to appropriate resource
-
Some after hours support
-
Additional duties and requirements as assigned
Qualifications:
-
Degree or diploma in Information Systems or a related field
-
At least 5 years of related experience preferred
-
Previous experience with Newstar, Salesforce, Monday.com an asset
-
Previous experience with the construction industry is considered an asset
-
Proficient user of Microsoft applications including Outlook, Excel, and Word
-
Able to communicate effectively with non-technical staff and with members of interdisciplinary teams
-
Flexible and adaptable in regards to learning and understanding new technologies
-
Strong analytical, conceptual, organizational, multi-tasking and problem solving skills
-
Ability to effectively prioritize and execute tasks
-
Self-initiated, and highly motivated
-
Team player, and ability to interact with all levels
-
Excellent verbal and written communication, presentation and planning skills
Working Conditions:
Traditional core office hours are Monday to Friday 8:00 am to 5:00 pm. Work may require occasional weekends and/or evenings. Periodic travel may be required.
