PC/Mobile Customer Support Agent
Teleperformance Canada
Toronto, ON
We are the worldwideleader in customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive
customer interactions.

Want to work for one of the Canada's largest customer experience companies?

Teleperformance Toronto is seeking PC/Mobile Customer Support Agents who are passionate about what they do.

Primary Duties,
Responsibilities and Requirements (include but not limited too)

Minimum Requirements

  • High school diploma or
GED Required

  • Familiarity with
Microsoft Windows and Office Applications (Word, and Excel)

  • Ability to work
flexible shifts and days

  • Excellent English
communication (Verbal and Written)

  • 6 months customer
service experience

  • 6 months experience
using personal computers and phone systems

  • 6 months of
hardware/software support experience (mobile device, consumer electronics, home
theater installation, electronics repair, software/OS troubleshooting etc.)
and/or A+ certification.

  • Must be able to pass a
Criminal Background Check

Knowledge

  • Working knowledge of
common consumer electronics Products and Technology

  • Smart Phones, Tablets,
Laptops, apps, Bluetooth, WIFI, Televisions

  • Type a minimum of 30
words per minute

Role and

Responsibility:
The role of PC/Mobile Customer
Support Agent is to provide a noteworthy customer experience. Customers will
have the opportunity to provide feedback on their experience; your job is to
make that experience worth talking about, in a good way. The goals of every
customer interaction is to help the customers resolve their concern or issue
with as little effort as possible.

  • Provide end user
support to customers for IT/Mobile support through inbound/outbound phone and
email communications.

  • Independently
identify, troubleshoot, document, categorize and replicate customer problems
and then escalate complex problems according to defined escalation procedures.

  • Process warranty and
return/refund requests for products.

  • Retain ownership of
all cases throughout the resolution process

  • Report enhancement
requests received from customer regarding hardware, application, or
documentation

  • Provide input to
internal escalation departments, though proper escalation procedures

  • Communicate bug fixes
and new enhancements to customers

  • Provide excellent
customer service at all times

  • Follow up to customer
inquiries by taking specific action in a timely manner

  • Troubleshoot equipment
and system problems

  • Problem solves and
strives for first call resolution

  • Enters data from
customers into various software programs

  • Appropriately
communicate with upset customers to resolve their inquiries

  • Thrives as a team player
in a fast-paced, high-energy, change-oriented environment

  • Participates in
additional training courses when needed

  • Performs other related
duties and assignments as required and as assigned by supervisor or manager

  • Exercise retention
efforts when appropriate

  • Excellent medical,
dental and benefits plan. An employee assistance program.

  • Convenient location - 75 Eglinton Ave East (Yonge/Eglinton - one block from
subway)

  • Paid training
  • Paid days off after one year of service
  • Excellent earning potential
  • Advancement opportunity
  • Opportunities to Volunteer in your community
  • Employee Referral Program - once you are an employee, you can refer your
friends & family and get PAID for it!!

At Teleperformance we

also offer the following:
  • Teleperformance Sport Club We care about the health and happiness of our
employees, and sports provide a great way to experience healthy activities

  • JUMP - Program development created to identify and prepare high-potential
employees to take on leadership positions in Teleperformance

  • Employee Service Recognition Program Quarterly program to recognize service
length of advisors

** Please be advised,
Teleperformance frequently uses video interviewing during our prescreen
process. If you receive an email from one of our recruiters asking you to
participate in a video prescreen through SparkHire it is part of our new
prescreen process!! **

Teleperformance
welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all
aspects of the selection process. Should you be invited to participate in the
selection process we are committed to accommodating you to best meet your needs

Job Type: Full-time