Are you known for your excellent customer service skills, and do you have an interest in the Great Outdoors? Would you like to join a dynamic team within an innovative, fast-growing company?
Altitude Sports is Canada's e-commerce leader, working and playing at the intersection of fashion and the outdoors. We are known for our outstanding customer service, and that's what makes the difference for our clients. As a Customer Experience Agent, you will be called upon to provide friendly service and professional advice to our customers via chat, email or phone. We are looking for courteous, passionnate agents to take part in the adventure.
We strongly believe in the benefits of diversity and are committed to providing an inclusive workplace, and we encourage everyone to apply for this position. At Altitude Sports, you are not just a number, but a member of our growing family.
What is your role?
Offer courteous and personalized service to our vast clientele by communicating with them via chat, email or telephone;
Assist and advise our customers on the products sold on Altitude-sports.com, according to their needs;
Process requests for product returns, price matches, warranties, etc;
Follow up on orders and any research related to them;
Follow up with our warehouse, marketing, or product content teams as needed;
Remain vigilant in the face of potential fraud.
Who are you?
You have experience in a customer service role (in person or online);
You are fluent in English written and spoken;
You are naturally courteous and professional in your approach;
You have a keen interest in fashion and outdoor products;
You have the ability to manage several tasks simultaneously;
You know how to stay calm in stressful situations;
You have experience with Zendesk, Shopify (an asset).
Our Customer Experience Centre is open 7 days a week;
We offer part-time roles (24hours per week minimum) or full-time (40 hours per week);
This is a 4-month contract.
Why join our team?
An hourly wage of $16.50;
Staff discount on all merchandise sold on altitude-sports.com (35% on regular priced items, 15% off sale items);
The opportunity to evolve in a fast-growing company;
Training and integration period in our modern and friendly workspace in the heart of Montreal's Little Italy;
Possibility to work from home afterwards;
A rigorous and constantly updated sanitary protocol.
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