Job Title: Guest Service Agent
Job Type: Full-Time
Rate of Pay: $22.08 - $24.53 per hour
What do we offer?
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Hotel Discounts at Marriott hotels
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Pension Plan
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Health & Dental Benefits
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Associate Meals
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Personal Days & Time Off for Work Anniversary
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Career Development
Responsibilities of the Guest Service Agent are:
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Welcome guests in a friendly, prompt and professional manner.
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Register guests, issue room keys, provide information on hotel services and room location; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. Answer phones in a prompt and courteous manner.
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Up-sell rooms where possible to maximize hotel revenue.
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Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
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Issue, control and release guest safe-deposit boxes.
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Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
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Respond appropriately to guest requests; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Education. Qualifications, Knowledge & Skills:
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Passionate about service and engaging with people
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High School diploma or equivalent, plus one-year front desk/guest service experience. Some college preferred.
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Must be able to speak fluent English. Other languages preferred.
About the Hotel: Four Points & Element Toronto Airport is a dual-branded property owned by Easton’s Group of Hotels. This new, eco-friendly hotel is a dual branded property that shares one building with the Four Points by Sheraton Toronto Airport. The fusion of our Marriott hotels allows guests to take advantage of extra amenities like an on-site café, Moment’s restaurant, an indoor pool and whirlpool, a patio for summer BBW’s and over 10,000 square feet of banquet space. Offering fully equipped kitchens, comfortable Westin heavenly beds and sustainable practices such as water filtration systems, shareable bikes and electric car charging stations, you have everything you need to be at your nest, whether you’re visiting Mississauga, Ontario, for a weekend getaway or an extended stay.
About Easton’s: The Easton’s Group of Hotels has grown into a major force in the hospitality and service industry across Canada Its flagship hotels include industry–renowned brands such as Marriott/Starwood, Hilton and IHG. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.
