We’re now hiring full-time, WORK from HOME - Customer Service Representatives who will provide next-level care for customers of a major quick service restaurant company with brands that you know and love.
Note: We are also actively looking for candidates who are bilingual in English/French & English/Spanish for this role.
As a Customer Service Representative, you’ll bring your expertise to deliver exceptional service and solutions to customers through inbound calls and chat in a high-energy environment. You will get to work with top technologies and systems while having a dedicated team of leaders and peers to support you.
This is the job for you if:
You excel at helping customers through calls, emails or social media and to assist with questions about products and services
You are an active listener and can leverage probing question skills
You are the "go-to" person who helps others understand products and services
You have experience in the retail or restaurant industry
What we offer:
Medical, dental and vision benefits
Additional pay incentives
Excellent verbal and written communication skills and are a strong multitasker
Typing skills of 35+ WPM with 85% accuracy required
Driven by solving problems and meeting goals
Familiar with Microsoft Office tools
Experience in customer service, restaurant and/or retail preferred
High school diploma or equivalent
Requirements to work from home:
Excellent Internet connectivity
Productive and secure work environment
A computer with a 1.6 GHz dual core processor and two monitors
A USB, dual ear headset with noise-cancelling microphone
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.