Evening Service Administrator
Join Our Team as an Evening Service Administrator
Are you highly organized, detail-oriented, and passionate about delivering exceptional customer service? We are looking for a professional and dependable Evening Service Administrator to support our busy service department during evening hours Monday to Friday 5pm to 10pm
This role combines administrative responsibilities with front-line customer service, making it ideal for someone who enjoys a fast-paced environment and takes pride in keeping operations running smoothly. As a key member of the service team, you will assist customers, support service advisors and technicians, process documentation and payments, and help ensure an outstanding customer experience from arrival to departure.
Key Responsibilities
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Greet customers in a friendly, professional, and welcoming manner.
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Answer and direct incoming phone calls promptly and courteously.
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Schedule appointments and assist with customer inquiries when required.
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Listen to customer concerns and accurately document vehicle service needs.
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Explain recommended maintenance and repair services in a clear, customer-friendly manner.
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Review completed repairs with customers and explain services performed.
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Ensure repair orders are completed accurately and closed in a timely manner.
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Process customer payments accurately and efficiently.
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Support service advisors with administrative and clerical tasks.
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Maintain regular communication with customers regarding vehicle status, timelines, and additional repair recommendations.
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Review and organize service documentation for accuracy and completeness.
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Maintain customer records and update information within dealership systems.
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Coordinate communication between customers and service department staff.
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Assist customers, technicians, and service advisors in identifying and sourcing the correct parts.
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Process parts requests efficiently and accurately.
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Assist with daily reports, filing, and other administrative duties as assigned.
What We're Looking For
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Strong customer service and interpersonal skills.
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Excellent organizational abilities and attention to detail.
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Ability to effectively manage multiple priorities in a busy environment.
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Professional communication skills, both verbal and written.
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Strong computer skills and comfort learning dealership software systems.
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Ability to work independently while contributing positively to a team environment.
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Reliable, punctual, and committed to delivering high-quality work.
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Previous administrative, receptionist, or automotive dealership experience is considered an asset.
The Ideal Candidate
The ideal candidate is someone who thrives in a customer-focused environment and enjoys balancing administrative responsibilities with front-line support. You can confidently switch between answering phones, assisting customers, processing paperwork, and supporting the service team without losing attention to detail.
You remain calm and professional under pressure, understand the importance of accurate administrative processes, and take pride in creating a positive experience for every customer who visits or contacts the dealership.
Why Join Us?
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Competitive compensation.
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Supportive and collaborative team environment.
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Opportunity to grow within a successful dealership organization.
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Stable evening schedule.
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A professional workplace where your contributions make a direct impact on customer satisfaction and operational success.
If you're organized, customer-focused, and ready to play an important role in a dynamic service department, we'd love to hear from you. Apply today!
