We are hiring full-time, permanent Bilingual Customer Service Representativesto join our team at Frontier Dental Supply, Inc.!
The hours we are hiring for are as follows:
- Monday - Friday 11:00am – 7:00pm
Come work with us to do what you love and stay for the Frontier TRACK …
- Team Centric: We each take responsibility for fostering an environment of personal and professional growth. We are eager to help, support and collaborate with one another recognizing that we are better when we work together.
- Respectful and Inclusive: We treat everyone the way we want to be treated and accept everyone on the team just as they are.
- Autonomous and Accountable: We are entrusted with and given the space to do our work and in turn hold ourselves accountable for results.
- Committed to Excellence: We are fueled by the desire to be our best and to make an impact now and tomorrow.
- Keep it Real: We lead with integrity and genuineness in our work, interactions and relationships.
As Frontier Dental Supply, Inc. continues to grow, we are searching for a Bilingual (French) Customer Service Representative who is passionate about delivering exceptional customer service. We are looking for positive and high energy individual who can handle a fast-paced environment and love to be part of a growing business that is building a world class service team.
The key responsibilities and how you will make an impact:
- Provide exceptional positive customer experience by handling multiple inbound customer channels, including phone, email inquiries, and live chat.
- Proactively address and respond to customer questions and concerns professionally and accurately.
- Collaborate effectively with all departments to understand processes and execute them with proficiency.
- Perform various tasks to support our sales team’s efforts, such as processing order payments or making invoice adjustments as needed.
- Adopt a learning mindset to continually improve your dental industry knowledge to better support customers.
- Navigate both Canadian and US business operations, working with various SKUs in an e-commerce or B2B environment.
You are our ideal candidate if you have:
- Previous experience in customer, handling multiple inbound channels.
- Excellent verbal and written communication skills.
- Enthusiastic and confident with a friendly and polite demeanor.
Ability to use sound judgement and make well-informed decisions while interacting with customers to ensure best possible experience.
- Outstanding time management skills.
- Demonstrated ability to effectively address customer concerns and diffuse “hot” situations.
- A proactive self-starter with a strong desire to learn and contribute to various administrative projects and tasks.
- Experience in the dental industry is an asset.
- Proficiency in French is required.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
Work Location: In person
