Office Clerk / Front Desk - Desjardins Agent Team Member
Jameel Insurance & Financial Services Limited, Desjardins Agent
Location: 5923 Hazeldean Road, Stittsville, ON
Type: Full Time
Please ensure you provide a cover letter along with your resume
Position Overview:
We are growing again and have a brand new role available!
Are you a self-driven and energetic individual?
Do you want a rewarding career path and not a job?
Are you looking for a great culture focused on teamwork, family and continuous growth and improvement?
Do you thrive in a fast paced environment?
We are looking for a Office Clerk / Front Desk team member to be the first point of contact for new and existing customers. For new customers, this involves gathering information to complete a quote. For existing customers, you will assist with policy inquiries and/or direct clients to one of our specialists as appropriate; listen and guide customers through the claims and billing processes along with the team. You will also help us with our agency contact program to proactively reach out to clients to schedule policy reviews and other administrative duties and special projects as needed to support our clients and team.
We seek your experience and expertise to help our business to continue to grow through value-based conversations and remarkable customer experience.
Who are you?:
You are an efficient, confident, organized and resourceful individual who can help us deliver value to our clients.
You are a quick learner with a desire to exceed customer expectations with outstanding service..
You are patient and can assist customers on their worst days with your patient and calming influence.
You are highly motivated to help customers with the utmost care and concern.
Expectations/Requirements:
Be the first point of contact for all incoming calls and in person client inquiries
Providing a "wow" factor level of service to clients
Reaching out to current and potential clients
Setting up appointments for Sales and Customer Service Account Associates.
Assisting with other administrative tasks as needed.
Ability to maintain a positive demeanor and foster team spirit.
The successful candidate shall be subject to a Criminal Record and Consumer History background check as a condition of employment.
Full COVID vaccination is required for the safety of our team members and clients (Vaccine exemptions will be considered for reasonable accommodation as required under applicable law.)
Key Skills:
Proficiency in French preferred
Excellent interpersonal skills
Proactive problem solver
Openness to learning and willing to be coached
Ability to multi-task with excellent organizational and time management skills
Excellent verbal and written communication skills
Attention to detail
Comfortable with a technology focused environment and proficiency with Microsoft Office
What you can expect:
On-the-job training and a commitment to your growth and development
A supportive team environment where you can learn and grow
Paid benefits and/or life/disability coverage
RRSP matching program
Paid personal days and vacation
Paid volunteer hours with a charity of your choice
Paid training and skills development
These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.