Nightshift Dispatcher
CAA Niagara
Thorold, ON
Are you looking for a rewarding and challenging career? Do you have passion, optimism and a joy at delivering service excellence to the community of Niagara Region?

CAA Niagara is proud to offer a competitive Total Rewards package, including; competitive base pay, 100% employer paid health & dental benefits, registered pension plan, paid personal hours, learning and growth opportunities, wellness bonus, plus many more. Not to mention our commitment to Niagara Region: With our ‘Give Where Your Live’ Volunteer initiative, opportunities to assist other departments in community events and United Way payroll program, we are looking for someone to join our TEAM who likes to give back to our community!

The Emergency Roadside Services department is looking for a NIGHTSHIFT DISPATCHER to join the team and assist our Roadside Heroes. If you are ready to make a difference and join one of Canada’s Most Trusted Brands, look no further.

CAA Niagara serves over 136,000 members in the Niagara Region and employs 170 people within its five offices in Grimsby, Niagara Falls, St. Catharines, Thorold and Welland. CAA Niagara is part of a federation of eight membership clubs serving over 6 million members through 140 offices across Canada. CAA clubs continue to build on the trust earned over one hundred years; continually growing the suite of relevant products and services provided to members. The suite of products and services includes: roadside assistance, insurance, travel, rewards and public affairs.

  • %100 employer-paid heath and dental benefits
  • Defined contribution person plan with employer matching up to 6%
  • Paid vacation, personal hours and the opportunity for lieu hours
  • Employee Assistance Program
  • 100% employer-paid life, AD&D and travel medical insurance
  • Discounts on home & auto insurance
  • Free CAA Membership
  • Net rate travel
  • Merchandise and corporate rate discounts
  • and more!
We are looking for individuals who have the ability to handle multiple situations simultaneously, remain professional and productive under pressure, and analyze situations quickly and deliver effective decisions. Our dispatchers are instrumental in ensuring an excellent member service experience. The nightshift dispatcher will make decisions and take the necessary actions to determine the most appropriate routing course to maximize driver efficiency and member satisfaction.

If you have the following knowledge, skills and experience - we’re looking for you!
  • Extensive knowledge of the Niagara Region
  • Strong written and verbal communication skills
  • Excellent organizational and time management skills
  • Ability to multi-task in a fast-paced work environment with a focus on quality
  • Solid understanding of transportation and safety regulations
  • Energetic, motivated and able to work well within a team environment
  • 2+ years in a customer service environment
  • Experience within a contact centre or dispatch role is considered an asset
As a dispatcher, you will be in constant use of a telephone and computer in order to perform your required job duties. You must be available to support our 24/7 operation, and work the nightshift.

Please apply by clicking the “apply” button below. We look forward to reviewing your resume!

CAA Niagara is an equal opportunity employer committed to providing an inclusive, barrier free workplace. CAA Niagara provides accommodations to applicants with disabilities throughout our hiring process. If you require an accommodation, please contact the HR Team at