KingswaySoft is a leading integration solution provider offering software solutions that make data integration affordable and painlessly easy. We are currently looking for a creative and hard-working individual to join our team as a Technical Solutions Engineer.
In this role, you will be responsible for providing technical solution support to our data warehouse and ETL development clients from over 100 countries, troubleshooting client technical issues, offering technical solutions to some of the most interesting integration challenges, contributing to the development of blueprint solutions that our clients may use as references, among other responsibilities as required.
Your Responsibilities:
- Troubleshoot client technical issues using SSIS as the ETL platform along with our software.
- Create some creative data integration solutions using KingswaySoft tools on top of Microsoft SQL Server Integration Services (SSIS) platform.
- Develop ETL packages that demonstrate best practices and our software capabilities.
- Coordinate and facilitate technical trainings by delivering an amazing learning experience.
- Diagnose, troubleshoot and resolve client issues/inquiries related to operating our software products.
- Sharing your knowledge by developing online resources such as technical documentation, knowledge base articles, and blog posts, etc.
- Develop and execute test cases for KingswaySoft products as needed that interact with various enterprise applications such as Microsoft Dynamics 365, Salesforce, SharePoint, QuickBooks, HubSpot, and Marketo, etc.
- Manage communications and expectations with clients and maintain positive relationships.
- Leverage your technical experience, skills, training, and information tools to provide a high level of customer satisfaction.
Your Qualifications:
- A strong understanding of relational database systems and SQL scripting
- Experience in technical support analyst, database developer roles that involve database programming, ETL development, software application troubleshooting and escalations
- Experience with database and application performance tuning will be beneficial
- A software QA background, working with database and web-service-based applications including SOAP and REST, would be a huge plus
- Some knowledge and exposure with XML, JSON, OAuth will be very valuable
- Experience with Microsoft Dynamics 365, Salesforce, SharePoint, or any other cloud, on-premises applications
- Clear, professional verbal and written communication skills
- Strong problem-solving skills
- Prior training and consulting experience will be an asset
Who is KingswaySoft?
KingswaySoft is a leading integration solution provider offering software solutions that make data integration affordable and painlessly easy. We work with thousands of enterprise clients from over 100 countries including many Fortune 500 companies who rely on our solutions to integrate data with various application systems in order to drive their business efficiency and fully leverage their information assets. Client satisfaction and success is our number one priority which we deliver through unparalleled software and superior customer support.
Why join KingswaySoft?
- You want to make an impact - We create the most sophisticated integration software in the industry, our software is used by thousands of enterprise clients in over 100 countries. At KingswaySoft, you have the opportunity to make a big impact if you excel in performing your job.
- You want to be continually challenged - We emphasize continual improvement within our organization. We always strive to create the highest quality software and offer the best possible client services.
- You want to work with an exceptional team - Our team delivers; we pride ourselves in creating some most creative solutions in the market.
- You want an exciting career - You like a career that is creative, requires innovation to succeed, and is financially and personally rewarding.
- You like challenges - At KingswaySoft, you get the opportunities to create or work with solutions that solve some of the most complicated integration scenarios, you will always find challenges in your work.
KingswaySoft is a well-established organization with tremendous growth since the inception of the business. We started with the simple mission that is to help make data integration easy for our clients and partners, and we have established ourselves as a leading solution provider in the data integration and migration space. In this role, you have the opportunity to work with many enterprise clients around the world to help them succeed in using our software. You will be constantly amazed by the positive impacts that you can make by providing a top-notch solution support experience to our clients around the globe. If you enjoy working in a fast-paced constantly-evolving environment, and you are confident and efficient in solving client issues in a creative way, and have a strong passion with client success, then you are the perfect candidate that we are looking for.
Job Types: Full-time, Permanent
Pay: $60,000.00-$90,000.00 per year
Additional pay:
Benefits:
Schedule:
Work Location: Hybrid remote in Oakville, ON L6K 0J5
