Industry Standards Officer
The Alberta Motor Vehicle Industry Council (AMVIC) is Alberta’s automotive industry regulator. AMVIC is a public agency accountable to the Minister of Service Alberta and Red Tape Reduction and the Government of Alberta. AMVIC protects consumers and industry from unfair practices in the automotive business industry. Consumer protection and a fair marketplace are achieved through AMVIC-managed mandatory licensing for automotive businesses and salesperson registrations as required by the Consumer Protection Act (CPA). AMVIC works to uphold industry standards through education of licensees and consumers.
If you have intermediate accounting experience, a keen eye for financial details, are organized and enjoy meeting new people we have an exciting opportunity for you to explore. We are seeking an Industry Standards Officer in the Calgary area supporting the territory from Red Deer north to south of Lethbridge, conducting inspections and educating automotive businesses. As a front-line ambassador, the Industry Standards Officer is a key point of contact with businesses, taking a proactive approach to ensure industry compliance. This includes informing and educating businesses on legislative requirements and providing advice on best in industry practices. We have a successful training plan for new team members. Established performance matrix and accountabilities are monitored and reviewed with the incumbent on a regular basis.
The position reports to the Manager of Industry Standards, the department consists of the manager, six full-time industry standards officers and one administrator. The position is home office based, with the requirement to travel to the automotive related places of business, Monday to Friday. On occasion overtime and overnight travel will be required to meet job demands with prior approval from Manager of Industry Standards.
Responsibilities
Inspection Activities - Education/coaching/forensic
- Visit automotive businesses to complete inspections.
- Educate automotive businesses about AMVIC’s expectations and legislation applicable to the automotive business.
- Promote best practices and make recommendations to remedy problematic trends.
- Examine the automotive business’s transactions and, where applicable, all related documents including bank statements, deposit books, cheque stubs, ledgers and all books of account in order to ensure completeness, disclosure and ongoing compliance with relevant legislation and regulations. Ensure the AMVIC levy is being submitted on a timely basis to AMVIC.
- Review general bank account and other related information, offers of purchase and sale, sales contracts, client ledgers, client agreements and other related documents for compliance with the CPA, TSA and related regulations.
- Examine related documents and transactions for practices such as failure to disclose prescribed information, odometer tampering, etc.
- Review all advertising both print and on-line, for violations of legislation and/or false or misleading advertising.
- Ensure sales personnel are properly registered with AMVIC and associated with the business in which they are working.
- Provide information, clarification and guidance on compliance policies and procedures in response to business or salesperson inquiries.
- Prepare written reports and letters of each inspection with copies of relevant information.
- Prepare summary of findings that are then discussed with the licensee at an arranged interview. Where necessary, provide an inspection notice detailing the violation of the legislation and/or regulations.
- Follow up previous inspections and note any deficiencies to determine if registrant is compliant.
- Lead and participate in educational presentations for various stakeholders.
- Give evidence at administrative reviews, appeals and in Court.
- Respond to a variety of complex inquiries received via telephone, correspondence or in person concerning consumer entitlements, obligations and the application of relevant legislations and regulations.
- Provide consultative advice within area of expertise to other AMVIC staff.
- Travel for inspections and training within assigned territory. On occasion support other areas of Alberta as requested.
Licensing Responsibilities - Coaching/enforcement
- Assist AMVIC licensing department with review of complex or problematic applications to ensure compliance with the requirements of the CPA and its regulations.
- Monitor industry compliance with the Terms and Conditions as set by the Director.
- Advise or conduct preliminary interviews with applicants, registrants, non-registrants and other parties as to the interpretation, requirements and responsibilities of the CPA and to discuss compliance and administrative action by the Director.
Other Related Duties
- Provide vision and guidance to the establishment, growth, success of the Industry Standards program.
- Provide assistance to investigators as they conduct investigations if required.
- Identify emerging issues and trends noted during inspections.
- Analyze ongoing inspection problems and develop recommendations and procedures to resolve them.
- Maintain an advanced awareness of legislation and inspection methods and practices.
- Maintain current knowledge of practices used to conceal, mislead or defraud consumers.
- Other duties as assigned.
Qualifications and technical skills
- Successful completion of post-secondary education in business management, finance, or related field.
- Regulatory compliance, accounting, or auditing experience.
- Understand business documentation, basic accounting documentation and financial contracts.
- Ability to work independently as well as a member of a team (being a point of contact for staff), while being self-motivated. Independent worker able to work from home and maintain a home office.
- Ability to organize and prioritize work to manage multiple duties and deadlines.
- Excellent analytical, organizational, conflict resolution, written and verbal communication skills including interviewing, public speaking and presentation, and the ability to clearly and accurately present evidence at administrative reviews, appeals and in Court
- Proven ability to communicate legislation and best practices to stakeholders in a clear and convincing fashion.
- Attention to detail.
- Sound knowledge of CPA and regulations is desirable. Ability to interpret CPA and regulations.
- Computer literacy with a high degree of compatibility with online search programs.
- Able to calmly diffuse situations in a professional manner.
- Ability to communicate advice and information in a clear and comprehensible manner and gain the cooperation of difficult individuals calmly and respectfully.
- Must hold and maintain a valid class ‘5” driver’s license and own a reliable vehicle insured with business coverage insurance and be willing to travel throughout the Province (which will involve occasional overnight stays). Mileage/meal/accommodation reimbursement as per Service Alberta practices.
- Multilingual a definite asset but not required.
- The successful candidate may be required to successfully undergo a criminal records check.
AMVIC offers:
- Competitive compensation.
- Excellent group health benefits (life insurance, health, dental, vision, long term and short term disability).
- Group RRSP after one-year of employment.
- Health and wellness account.
For more information about AMVIC please visit our website at amvic.org.
Please email your resume with a cover letter explaining why you are the right candidate for this career opportunity to [email protected] .
We wish to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $70,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Education:
Experience:
- Accounting: 5 years (preferred)
Licence/Certification:
- Class 5 Licence (required)
Location:
Willingness to travel:
Work Location: Hybrid remote in Calgary, AB
Application deadline: 2024-09-27
