WorkSafeNB is looking to hire an 18-month Bilingual written and spoken casual full-time position of Benefit Payment Agent. Your primary workspace will be from your in-home office, with the occasional expectation of in person meetings, for that reason, working from outside the province or country is not permissible.
Reporting to the Team Lead, Benefit Payment Services, the Benefit Payment Agent will be responsible for calculating benefits, allowances, and awards for injured workers, including wage reviews, long-term assessments, and Permanent Physical Impairment (PPI) awards. They will evaluate income data from various sources, applying relevant policies, and ensuring accurate loss of earnings calculations. Strong communication skills are essential for collaborating with internal teams and external stakeholders, such as employers, injured workers, and third-party representatives. Additionally, they will ensure compliance with internal guidelines and resolve any discrepancies or missed payments.
Salary And Hours Of Work:
- Hours of work are those required to perform the assigned tasks but shall not be less than 35 hours per week, 7 per day. Monday to Friday between 8:00-5:00 PM.
- The hourly rate for this position is $30.28 . CUPE 1866 employees receive Step 1 of the pay band for the position appointment.
- A one (1) year post-secondary diploma or certificate in office administration, business, or a related field.
- One (1) year of relevant experience.
- Proficiency in Microsoft Word, Excel, Outlook, Teams, SharePoint, Case Management system, and Adobe Acrobat Pro to handle documents, communications, and workflow processes efficiently. Strong mathematical and analytical skills to accurately calculate benefits, including interpreting multiple income sources, timeframes, and applying relevant policies and legislation to determine compensation for injured workers. In-depth knowledge of policies, legislation, and directives related to benefit calculations and workers' compensation to ensure compliance and provide accurate information.
An equivalent combination of education, training and experience may be considered.
Competencies:
- Adaptability
- Ensuring Accountability
- Teamwork and Collaboration
- Client-focused Service
- Information Gathering and Processing
- Digital Literacy
- Resilience
- Analytical Thinking
- Problem Solving
- Enabling Communication
Written and spoken competence in English and French is required.
Your primary workspace will be from your in-home office, with the occasional expectation of in person meetings, for that reason, working from outside the province or country is not permissible.
If you are interested in pursuing this opportunity with WorkSafeNB, please apply online at www.worksafenb.ca by June 24, 2026.
We thank all those who apply however only those selected for further consideration will be contacted.
For more information about WorkSafeNB, or this and other employment opportunities, please visit our website at worksafenb.ca.
