Work Type: In office, Monday to Friday
Hours: 7:30 AM to 4:00 PM
Reports To: Sales Manager
About Legends Haul
Legends Haul is a Vancouver-based food manufacturer, distributor, and protein innovator serving some of British Columbia's leading restaurants, retailers, hotels, caterers, and foodservice operators.
Founded in 2018, we have grown from a local startup into a vertically integrated food company focused on delivering premium products, exceptional service, and meaningful partnerships across the food ecosystem. Operating from our state-of-the-art facility in East Vancouver, our team manufactures, sources, and distributes products that help our customers succeed while supporting local producers and communities.
Our core expertise lies in sustainably sourced centre-of-the-plate proteins, value-added meat manufacturing, and premium foodservice solutions. Alongside our wholesale distribution business, we continue to invest in and grow our portfolio of proprietary brands, including Chateau Water, WOOZA pizzas, and other innovative products designed to meet the evolving needs of consumers and operators alike.
At Legends Haul, we believe food has the power to connect people, strengthen communities, and create a better future. Through innovation, craftsmanship, and a relentless commitment to quality, we are helping shape the future of food - one meal at a time.
Job Summary
Legends Haul is looking for an Inside Sales team member to support daily sales activity, customer ordering, reporting, retail account follow-up, and internal sales operations.
This is an office-based role with no hybrid work. The core focus of the position is making daily retail sales calls, checking in with customers, gathering orders, supporting house accounts, entering orders accurately, and helping the sales team stay organized and accountable.
The successful candidate will be detail-oriented, confident on the phone, comfortable with reporting and administration, and able to work in a fast-paced food business where customer service, urgency, and accuracy matter every day.
Role Responsibilities
- Make daily retail sales calls to customers to check in, gather orders, and support account activity
- Manage assigned house book accounts and maintain regular customer contact
- Receive and enter customer orders accurately and on time
- Review orders for accuracy, product availability, pricing, and customer requirements
- Follow up with customers on missed orders, recurring buying patterns, product opportunities, and account needs
- Support the Sales Manager with sales KPI tracking and reporting
- Prepare and maintain weekly sales reports, margin reports, below-sales reports, and other sales performance summaries
- Assist with listing forms, product documents, customer forms, and other sales administration
- Support internal sales reps with account information, reports, forms, customer updates, and promotional activity
- Assist with promotional and campaign work, including customer outreach, tracking, and follow-up
- Support customer use of the Legends Haul app, including basic troubleshooting, account support, and adoption follow-up
- Maintain accurate account notes, call records, customer updates, and order-related information
- Communicate customer feedback, product requests, order issues, and account risks to the Sales Manager
- Coordinate with order desk, operations, purchasing, production, finance, and other internal departments as needed
- Assist with customer credits, returns, shortages, invoice questions, or order discrepancies when required
- Help accounts payable with customer follow-up on overdue balances when needed
- Participate in sales meetings, planning sessions, and internal check-ins
- Follow all company procedures, values, policies, and safety requirements
- Complete other duties as assigned by management
Role Qualifications
- Experience in inside sales, customer service, sales support, order desk, retail, grocery, foodservice, hospitality, or food distribution is an asset
- Experience making outbound sales or customer service calls is an asset
- Strong phone communication and customer service skills
- Excellent attention to detail and accuracy with order entry and reporting
- Comfortable using Microsoft Office, especially Excel
- Experience with sales reports, order-entry systems, CRM, ERP, or customer apps is an asset
- Strong organization and time-management skills
- Ability to manage recurring daily tasks while responding to urgent customer needs
- Interest in food, grocery, retail, specialty products, and local brands
About You
You are organized, proactive, and comfortable spending a large part of your day speaking with customers, supporting orders, and keeping sales activity moving. You enjoy being part of a team, but you can also manage your own call lists, follow-ups, reports, and deadlines.
- Comfortable making daily outbound customer calls
- Friendly, professional, and confident on the phone
- Detail-oriented with strong order-entry and follow-up habits
- Organized and able to manage recurring daily and weekly tasks
- Comfortable working with sales reports, margin reports, and customer data
- Able to support customers with urgency and care
- Interested in food, retail, grocery, foodservice, and local products
- Comfortable in a fast-paced office environment
- A strong communicator with both customers and internal teams
- Solutions-focused when order, product, pricing, or account issues arise
- Respectful, inclusive, and kind toward team members, customers, and partners
- Committed to the values and vision of Legends Haul
What You Will Discover
Our environment is fast-paced, hands-on, and constantly moving. Customers rely on us for accurate orders, timely follow-up, product knowledge, and dependable service.
The people who thrive here are organized, calm under pressure, strong communicators, and willing to jump in where needed. This role is a key support point for both customers and the sales team.
What We Offer
- Competitive compensation structure to be provided by HR
- Optional RRSP plan
- Extended health benefits for the successful candidate and eligible family members
- Inclusive, respectful, and safe work environment
- Staff discounts, team events, employee appreciation, and company swag
- A fast-paced, growing business with opportunities for career development
- The opportunity to support a growing sales team and help build strong customer relationships
Why Join Legends Haul
This is an opportunity to join a growing local food company in a role that sits close to the action. You will help drive daily retail sales, support customers, improve sales reporting, assist the outside sales team, and play an important role in keeping accounts moving.
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
