Job Overview
As a Customer Support Representative at myVETstore, you will play a key role in delivering exceptional service to our customers. You will be responsible for addressing customer inquiries, providing product information, resolving issues, and ensuring a positive experience. You will be the face of myVETstore, and your commitment to excellent customer service will help build lasting relationships with our clients, both veterinary professionals and pet owners.
**This is a 12-month temporary maternity leave contract with the possibility of transitioning into a permanent role at the end of the term, based on performance and organizational needs.**
Key Responsibilities:
- Customer Assistance: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
- Issue Resolution: Address and resolve customer concerns or complaints in a professional and empathetic manner, ensuring customer satisfaction.
- Order Support: Assist with order processing, including tracking, returns, and exchanges, ensuring customers are informed about their order status.
- Customer Feedback: Gather and share customer feedback to help improve products, services, and the overall customer experience.
Expected work hours: 9:00am - 5:00pm Eastern Standard Time.
Job Type: Full-time
Benefits:
- Flexible schedule
- Paid time off
- Vision care
- Work from home
Work Location: Remote
Job Types: Full-time, Contract
Work Location: Remote
