Remote Customer Care Agent – Contract
Do you want to join a dynamic Customer Service team that promotes service excellence, strong teamwork, and a unique and fun work environment? We’re looking for enthusiastic and energetic individuals who thrive in a fast paced call centre environment. Primary responsibilities are to answer inbound calls, emails, chats and social media posts. Outbound calls may be required for customer surveys and follow ups.
Respond to social media posts with enthusiasm and creativity.
Respond to emails
Answer inbound calls
Outbound calling for customer surveys and follow ups.
Achieve first call resolution for each Customer interaction.
Some outbound calling for Customer survey/follow-up.
Diligently follow up on outstanding Customer related issues.
Maintain and achieve monthly goals set out by Customer Service Team Leader.
Deliver superior service and help create an exceptional experience for our Customers.
Education and Experience:
Fluent in French and English written and oral.
3 years of previous customer service experience/call centre required.
Experience with Lithium Social Media Software is an asset
Experience with SalesForce is an asset.
Reliable computer (minimum 4G RAM, dual core processor)
Intermediate proficiency with MS Office.
Non-wireless DSL or Cable internet connection is required. Wireless DSL (antenna on roof) and/or satellite internet are not acceptable.
Landline or cell phone with call waiting and voicemail disabled or USB Headset and strong internet connection for VoIP communications
Superior communication skills (written and verbal).
Superior Customer Service skills.
Strong organizational and planning skills.
Must be a self-starter.
Strong reading and interpretation skills.
Must be analytical - be able to analyze various options and take appropriate action.
Strong attention to detail.
Ability to work under pressure/deadlines.
Must be honest and energetic.
Must be able to work within a team as well as independently.
Job Type: Contract
- customer service: 3 years (Required)
- Social Media Management: 1 year (Required)
- Marketing: 1 year (Required)
- French (Required)