Front Desk & Office Admin Executive
Reliance Home Comfort
Saskatoon, SK
To support our continued growth and provide excellence in customer service and satisfaction, we are looking for a high energy, results focused individual for the following role:

Position: Front Desk & Office Admin Executive

Location: Saskatoon, SK

Reports to: Sales Manager

Reliance Home Comfort is proud to be recognized by Waterstone Human Capital Ltd. as Canada's 10 Most Admired Corporate Cultures 2016 !

The importance of culture in driving our success has long been endorsed internally at Reliance – it is our Home Team Advantage. Congratulations to our team members for living our guiding principles with a commitment to diversity and inclusion, and an unwavering focus on customer service.

Our “Better is Better” culture has inspired us to offer a Team Member Technical Training Assistance Program. We are proud to support our Team Members by offering tuition reimbursement and additional paid apprentice leave above employment insurance while they further their education. Join our team today!

Company Overview:
Headquartered in Toronto, Ontario, Reliance Comfort Limited Partnership is Canada's leader in home and commercial services, and energy saving solutions, employing over 2,200 team members. Reliance provides water heaters, water purification, furnaces, air conditioners and other HVAC products in addition to plumbing and protection plans to more than 1.7 million customers across Canada.

Reliance is a $750 million business today having doubled in size over the last 5 years. We are proud to be recognized by Waterstone Human Capital Ltd. as Canada’s 10 Most Admired Corporate Cultures 2016! Also a Glassdoor 2018 Best Places to Work winner, Reliance is passionate about our Team Members growth and success! This is why we proudly offer a Technical Training Assistance Program. Eligible Team Members have access to tuition reimbursement and additional paid apprentice leave above employment insurance for the opportunity to progress in their career, and maintain our reputation of having the most knowledgeable technical Team Members in the HVAC industry. Contact us today at to learn more.

We are proud of our long-standing partnerships with Habitat for Humanity and the United Way. In 2017, Reliance team members participated in 40 Habitat Build Days across Canada, donating well over 2,600 volunteer hours to help build 48 Habitat homes in the communities in which we live and work. Reliance and its manufacturer partners are proud to donate $300,000 worth of HVAC and Water Heater equipment and installation hours.

Key Responsibilities:
Handle office interactions with outside visitors. This includes greeting and directing visitors, answering phone inquiries, and handling requests or complaints in a professional manner.
Data entry of sales and rental orders
Processing of builder orders and deliveries, warranty claims, invoices and payables
Initiating the set up of new vendors
Exception reporting reconciliation
Customer account management (closure and adjustments)
Maintain files with confidentiality in an easily accessible format.
Coordinate communication between various departments, schedule meetings, distribute reports and keep all parties informed of general business operations.
Operate and maintain office machinery, including copiers, fax machines and printers.
Monitor office expenses and costs
Take up other duties as assigned (travel arrangements, schedules etc.)
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Receive letters, packages etc. and distribute them
Answer all incoming calls and redirect them or keep messages

Skills, Abilities and Experience:
Previous experience with administrative/Front Desk duties in an office setting preferred.
Customer service orientation
Familiarity with office machines (e.g. fax, printer etc.)
Good organization, scheduling and time management skills.
Proficient in English (oral and written)
Experience in basic bookkeeping and tracking of financial transactions.
Ability to gather statistics, analyze, maintain spreadsheets and create reports
Intermediate to advanced computer skills in MS Office Excel and Word
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Very punctual and dependable
High school diploma or equivalency required. Associate or bachelor’s degree preferred.
Please note that this position requires a Criminal Background Check and Driver’s Abstract be completed for potential candidates. This check must be satisfactory in order for an employment offer to be extended unconditionally .

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.