Experienced Dental Receptionist – Full-Time
Thornhill, ON
$24–$28 per hour
Join the Smile Up Dental Team!
Smile Up Dental is a modern, patient-focused dental practice in Thornhill, and we're looking for an experienced Dental Receptionist to join our growing team.
We are seeking a friendly, organized, and professional individual who enjoys working with people and takes pride in delivering exceptional patient experiences. If you thrive in a fast-paced dental environment, enjoy problem-solving, and can confidently manage both patient relationships and the business side of a dental office, we'd love to hear from you.
What You'll Do
- Welcome and assist patients in person, over the phone, and by email
- Schedule, confirm, and manage patient appointments and recalls
- Develop strategies to keep the schedule productive and full by proactively filling cancellations and no-show openings
- Coordinate with patients on short notice to maximize appointment availability
- Communicate with insurance companies regarding claims, predeterminations, outstanding balances, and claim follow-ups
- Prepare and explain treatment plan breakdowns and insurance estimates to patients
- Help patients understand their financial responsibilities and available payment options
- Maintain accurate patient records while ensuring privacy compliance
- Collect payments and process financial transactions
- Manage and follow up on Accounts Receivable (A/R) and outstanding patient balances
- Support accounts payable and other administrative duties as required
- Help maintain a clean, organized, and professional reception area
- Coordinate staffing schedules and ensure adequate office coverage
- Work closely with the clinical team to provide an exceptional patient experience
What We're Looking For
Required:
- Minimum 5 years of experience as a Dental Receptionist
- Strong knowledge of dental procedures, treatment planning, and dental terminology
- Experience communicating with insurance companies and handling claim follow-ups
- Comfortable discussing treatment costs, insurance breakdowns, and financial arrangements with patients
- Strong Accounts Receivable (A/R) management and collections experience
- Ability to work efficiently and accurately in a fast-paced environment
- Proven ability to manage and optimize a productive schedule
- Excellent customer service and communication skills
- Exceptional organizational and multitasking abilities
- Strong attention to detail and professionalism
- Reliable, punctual, and team-oriented
Preferred:
- Experience with Open Dental software
- Experience with Safecom
- Experience with Word and Excel
What We Offer
- Competitive pay: $24–$28 per hour (based on experience)
- Full-time permanent position
- Supportive and positive team environment
- Modern, well-established dental practice
- Opportunity for long-term growth and stability
Schedule
Monday: 10:00 AM – 4:00 PM
Tuesday: 10:00 AM – 5:00 PM
Wednesday: 10:00 AM – 4:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 4:00 PM
Saturday: 9:00 AM – 3:00 PM (twice per month)
Sunday: Off
Start Date: ASAP
If you're an experienced Dental Receptionist who can confidently manage insurance claims, treatment estimates, A/R, patient communications, and scheduling while maintaining a warm and professional patient experience, we'd love to hear from you.
Apply today and join the Smile Up Dental team!
Pay: $24.00-$28.00 per hour
Application question(s):
- When can you start working?
- How many years of experience?
- What days work best to meet in person?
Work Location: In person
