Title: Routing Software & Operations Administrator
Kendrew Distribution Services Limited | Woodbridge, Ontario
Full-Time, Permanent | On-Site
About Kendrew
Kendrew Distribution Services Ltd. is a third-party logistics (3PL) provider with over 35 years of experience delivering warehousing, order fulfillment, freight forwarding, transportation, route-based delivery, environmental services, and value-added logistics solutions. We provide reliable and cost-effective logistics solutions that allow our customers to focus on growing their business while we manage their supply chain needs.
We are currently looking for a highly organized and detail-orientated Routing Software & Operations Administrator to support our growing Environmental Operations team.
This is a data-drive operational role responsible for managing routing and work-order data, preparing daily service routes, supporting drivers and field operations, and maintaining accurate records within the Bindel Cart Management System.
The successful candidate must be comfortable working with large data sets, Microsoft Excel, routing and mapping tools, geographic information, and operational software in a fast-paced environment.
The Opportunity
Reporting to the General Manager, you will be responsible for administering the Bindel Cart Management System and support the day-to-day execution of municipal environmental programs.
You will be responsible for ensuring customer and operational data is accurate, preparing and adjusting service routes, coordinating with drivers and operations teams, monitoring completed work, and resolving data or service exceptions.
This role is well suited to someone who enjoys working with data, systems, geography, route planning, and field operations and who can manage multiple priorities while maintaining a high level of accuracy.
Key Responsibilities
Bindel Administration & Data Management
- Administer the Bindel Cart Management System, including approved users, program profiles, workflows, service types, status codes, and reference data.
- Import, validate, update, and maintain customer work orders, addresses, cart inventory, and operational data.
- Review and resolve data discrepancies, including duplicate records, invalid addresses, missing cart information, and other exceptions before work is released to the field.
- Maintain accurate electronic records for deliveries, removals, exchanges, repairs, installations, transfers, and inventory adjustments.
- Monitor GPS records, timestamps, photographs, scanner activity, and driver documentation to ensure data accuracy and completion.
Route Planning & Operations
- Prepare daily service routes using Bindel, routing software, mapping tools, and operational knowledge.
- Organize routes based on geography, customer priorities, service deadlines, traffic conditions, vehicle capacity, and operational requirements.
- Generate route manifests, driver work packages, and daily operational reports.
- Upload approved routes to mobile devices and ensure drivers have access to their assignments.
- Adjust and rebalance routes as operational requirements change throughout the day.
Driver, Truck, and Field Coordination
- Coordinate daily driver and truck assignments with operations, dispatch, warehouse, and field teams.
- Ensure vehicles, equipment, inventory, tools, and documentation are prepared prior to dispatch.
- Monitor route progress and communicate with drivers regarding route changes, access issues, inventory shortages, and service exceptions.
- Escalate operational issues including vehicle breakdowns, missed services, safety concerns, and customer-impacting issues.
- Complete end-of-day reconciliation of completed, outstanding, and exception work while ensuring Bindel records remain accurate.
Customer & Program Support
- Provide professional customer support by responding to operational inquiries and providing service updates.
- Support customer onboarding, program setup, and data coordination within the Bindel system.
- Assist with municipal environmental programs, including cart deliveries, exchanges, inventory movements, and long-term maintenance initiatives.
- Prepare daily, weekly, and monthly operational reports covering service performance, route completion, and inventory activity.
Operational Control & Continuous Improvement
- Maintain accurate operational records, logs, and supporting documentation.
- Follow company policies related to data security, confidentiality, and document retention.
- Identify operational issues and recommend process improvements.
- Participate in daily operational meetings and support continuous improvement initiatives.
- Perform other related administrative and environmental operations duties as assigned.
Qualifications
- Post-secondary education in Business Administration, Supply Chain, Logistics, Data Analytics, Information Technology, or a related field is preferred.
- Minimum 2+ years of experience in logistics coordination, dispatch, transportation, data operations, municipal services, or similar operational environmental.
- Experience using operational software, routing systems, work-order platforms, or warehouse management systems; Bindel experience is a strong asset.
- Working knowledge of route planning, geographic data segmentation and coordination of drivers and commercial vehicles.
- Intermediate Microsoft Excel skills, including sorting, filtering, formulas, lookups, pivot tables, conditional formatting, and management of larger data.
- Experience with Route4Me, Microsoft Access, mapping software, handheld scanners, or mobile field applications is an asset.
- Excellent organizational, analytical, and problem-solving skills.
- Strong communication and customer service abilities.
- Ability to manage multiple priorities while maintaining a high level of accuracy.
Working Conditions
This is an on-site position based in Woodbridge, Ontario.
The role requires regular computer and telephone work, daily coordination with drivers and operations personnel, and occasional presence in warehouse, yard, or field environments. Workloads may increase during major environmental rollouts, seasonal projects, service disruptions or customer-priority events.
Occasional schedule flexibility may be required to support time-sensitive operations.
Compensation & Benefits
Salary: $58,000 - $62,000 CAD annually, based on qualifications and experience.
Benefits include:
- Company events
- Paid vacation
- Dental care
- Disability insurance
- Employee Assistance Program (EAP)
- Extended health care
- Life insurance
- On-site parking
- Vision care
Application and Accessibility
Kendrew Distribution Services Limited thanks all applicants for their interest; however, only candidates selected for an interview will be contacted. Kendrew is committed to an inclusive and accessible recruitment process. Accommodation is available upon request throughout all stages of recruitment and selection.
Pay: $58,000.00-$62,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Woodbridge, ON (Peel District): reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- routing & data operations: 2 years (preferred)
Language:
Work Location: In person
