Lead Service Technician
Banga's Equipment Canada Ltd.
Calgary, AB
Use your service and supervisory experience in an exciting role with a growing organization!
Enjoy a highly competitive salary plus a great host of benefits!
Join a friendly and supportive team that is committed to professional development and career progression!
About Us
Family owned and operated, Banga's Equipment Canada Ltd. was founded in 2004 and focuses on specialty agriculture equipment supplying our customers with potato, pulse, and specialty crops equipment from premium European and North American brands.

Through the long-term relationships we have built with our customers, we supply to customers in British Columbia, Alberta, Saskatchewan, Yukon, and the Northwestern United States.

For more information, please visit our website.

About Taber
Located just east of Lethbridge, Alberta, Taber is known for its abundance of sunshine and is a vibrant and growing community with an active arts community, sports, and recreational facilities. With all of life's necessary conveniences, Taber provides the perks of living in a small community, and is the perfect place to call home. You can find out more about the Town of Taber here.

About the Opportunity
We currently have an opportunity for a Lead Service Technician to join our team in Taber, Alberta.

Reporting to the General Manager, this is a hands-on role in which you will be responsible for supervising service technicians, coordinating field and shop service, and supervising and participating in machinery assembly and testing.

While you will have a standard Monday to Friday work week, please note that you will be part of an on-call schedule where some weekend work may be required.

Responsibilities include, but are not limited to:
Tasking service technicians on a daily basis and ensure that the correct jobs are being dealt with at the right times.
Ensuring Tasking Sheet is completed by end of each day for next days duties.
Ensuring that all work areas are organized efficiently, a plan developed and followed to enhance the flow of equipment in the work area.
Ordering parts in the quickest and most cost-efficient method available, in cooperation with the parts department.
Establishing a schedule so that there is a technician on call during crucial times and seasons.
Ensuring the service technicians follow the guidelines in the service of equipment and keep their service vehicles clean and organized at all times.
Ensuring all paperwork as required relating to service or warranty repairs is filled out promptly and correctly and submitted to accounting.
Ensuring that assembly, packing, and shipping of equipment is done in the safest way possible.
Establishing a safety and maintenance routine within the work area, review fire and emergency procedures on a regular basis.
Ensuring all personnel are familiar with the company’s Standard Operating Procedures and review as necessary.
Monitoring the maintenance of the heating, pressured air, and ventilation systems on a daily basis.
Ensuring company policy regarding overtime, lunch and coffee breaks are adhered to.
Helping to develop a maintenance program for new equipment so we can even out the workflow for service and warranty jobs.
Solving problems that may arise concerning service or assembly, both in person and over the phone.
Providing progress reports to the General Manager on a daily basis to reflect progress on each pending work order.
Ensuring that daily, weekly, quarterly, and annual reports are generated in a timely manner and forwarded to the General Manager.
Performing any other tasks as directed by the General Manager.
You will also need to research and familiarize yourself with the specific products we sell. From time to time, you may be requested to attend additional training courses, in the US and in Europe, as part of your development in the role.

To qualify for this role, you preferably will be a Journeyman Red Seal Mechanic or Millwright and possess a minimum of 3-5 years of experience in a service shop or field service. Previous leadership or supervisory experience will be considered a definite asset.

Our ideal candidate will have a wider scope of interest in electronics(AC/DC) and hydraulics and be able for the challenge of working on several different types of machinery.

You will also possess:
The ability to read electrical(AC/DC) and hydraulic schematic drawings (required).
The ability to help customers and guide them through repairs remotely over telephone and computer from our office.
The ability to identify and determine parts required and then arrange to get them in the most efficient and timely method.
Organizational skills to supervise and participate in the assembly of equipment which comes in by container.
Proficiency with computers and the Microsoft Office suite of programs.
The ability to stand, walk, sit, bend, and lift up to 100 pounds.
You will do well in this role if you have strong written and verbal communication skills with the ability to direct others. You are an analytical professional who works well under pressure and who can multitask.

Above all, you will be extremely organized and have a positive can-do attitude. Similarly, the ability to work as part of a team is crucial.

The Rewards
In exchange for your hard work and dedication, you will be rewarded with a competitive salaryplus a great host of benefits, including:

Extended medical and dental benefits
Critical illness and LTD insurance
Potential to earn performance-based incentives
Relocation assistance (negotiable for the right candidate)
Our social and supportive company culture both promotes honesty and transparency. We believe in celebrating our achievements, and we enjoy social events like team BBQs and our annual Christmas. As a family run company, we strive to treat everyone like family.

If you are ready to take the next step in your career, Apply today!