Overview
Love animals AND people? This role lets you do both.
At Britannia Animal Hospital, we’re looking for a compassionate, adaptable Veterinary Assistant / Client Care Representative (CCR) to join our busy, supportive team. This is a unique dual-role opportunity where you’ll be hands-on with patient care and create exceptional client experiences at the front desk.
If you thrive in a fast-paced environment, enjoy variety in your day, and bring positive energy wherever you go — you’ll fit right in.
What You’ll Love About Working With Us
- A clinic that values kindness, humour, and teamwork
- The opportunity to work with cats, dogs, and exotics
- A role that offers variety — no two days are the same
- Ongoing learning and growth in both clinical and client care skills
Key Responsibilities
- Greet clients and patients in a warm, professional manner
- Answer phones and manage high-volume client communication
- Schedule appointments and coordinate daily bookings
- Maintain accurate medical records and perform data entry
- Assist veterinarians and RVTs with patient care and treatments
- Help prepare exam rooms and support during procedures
- Ensure a clean, organized, and efficient clinical environment
- Support veterinarians and technicians with administrative tasks
- Keep reception and common areas clean and organized
- Provide exceptional customer service—even in busy or stressful situations
Qualifications
- 2+ year experience as a Customer Service Representative, or Veterinary Assistant
- Veterinary clinic experience is an asset
- Strong communication and interpersonal skills
- Excellent multitasking and organizational abilities
- High attention to detail and strong sense of accountability
- Ability to remain calm, empathetic, and professional under pressure
- Comfortable using computers, scheduling systems, and handling multiple phone lines
If you’re looking for a rewarding role in a positive, team-focused environment—we’d love to hear from you! Learn more about us: https://www.britanniaanimalhospital.com/
Pay: $18.00-$21.00 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
Application question(s):
- Do you have at least 6 months experience working in a veterinary clinic as either a Veterinary Assistant or Client Care Representative? If so, how long?
- How many different employers have you had in the last 5 years?
- How comfortable are you using computers, tablets, or smartphones for everyday work tasks such as booking appointments, sending messages, looking up information, or processing payments?
- Have you worked in a fast paced environment with multiple appointments happening at the same time?
Work Location: In person
