The Role
- Part-time, averaging approximately 25 hours per week. Hours may be higher or lower depending on the needs of the clinic.
- One year contract covering a team member's leave - Opportunity to making this into a permanent position, based on clinic's staffing needs and performance in the role.
- $17.60 to $19.50 per hour, based on experience
- Start date: as soon as possible
Availability
Flexibility is a priority for us. Shifts can start as early as 7:45 AM and end as late as 9:30 PM, and weekend availability is required. Your schedule will be set with you and will vary with the needs of the clinic.
PART-TIME RECEPTIONIST AT NEXUS MASSAGE & REHAB
Nexus Massage & Rehab is a busy multidisciplinary clinic at Yonge & Eglinton. We are hiring a part-time Receptionist to cover a one year leave, starting as soon as possible.
Our receptionist is the first person our patients see and the first voice they hear, and sets the tone for the entire visit. We are looking for someone warm and outgoing who also brings structure, follow through and professionalism to a busy front desk.
WHAT WE ARE LOOKING FOR
- An outgoing, personable manner. Patients should feel welcome the moment they walk in.
- Flexibility with your availability across mornings, evenings and weekends
- A strong work ethic and the ability to keep pace at a busy desk
- Sound judgment and a practical approach to solving problems as they come up
- Initiative. You notice what needs to be done and take care of it without being asked.
- Punctuality, reliability and maturity
- Ability to empathize with patients and de-escalate complaints
- Ability to work in a fast-paced environment and multi-task
- Detailed oriented, organized, self starter
- Clear written and verbal communication
- Comfort with computers, email and basic spreadsheets
EXPERIENCE WE VALUE
The following are not required, but will be considered an asset:
- Front desk experience in a clinic, spa or medical office
- Insurance billing (Telus Health, Provider Connect, Blue Cross, Sun Life)
- Experience with ClinicSense, JaneApp or a similar booking system
RESPONSIBILITIES
- Greet patients, answer the phone and deliver a high standard of customer service
- Book appointments, check patients in and out, process payments and issue receipts
- Submit insurance claims and resolve billing questions
- Manage emails and messages, and respond to patient concerns professionally
- Recommend and book additional services where appropriate for the patient
- Handle laundry, including receiving, washing, drying, folding and stocking linens
- Maintain clinic cleanliness, stock supplies and care for the clinic plants
- Identify and report clinic issues promptly
- Address and de-escalate customer concerns or complaints
WHY NEXUS
- A collaborative team of health professionals
- A large clinic with 11 treatment rooms and a rehab studio, two minutes from the subway
- Work that makes a real difference to our patients and our community
- Health insurance for employees working a minimum of 25 hours per week
Meet our team: https://nexushealthclinic.com/team
TO APPLY
Submit your resume along with a short note about yourself and why this role interests you.
Job Types: Part-time, Permanent
Pay: $17.60-$19.50 per hour
Application question(s):
- Are you flexible with your schedule? Mornings at 7:45am, Evenings till 9pm, Weekend availability?
- Why are you interested in working in this position with Nexus? What makes you a good candidate for our team?
Experience:
- Customer: 1 year (required)
- administration: 1 year (preferred)
- Insurance Billing: 1 year (preferred)
Work Location: In person
