OVERVIEW OF RESPONSIBILITIES:
The Income Auditor is responsible for safeguarding the integrity of all revenue streams within a luxury hotel environment. This role ensures the accuracy, completeness, and compliance of daily revenue transactions through detailed audit procedures, while upholding the highest standards of financial control expected in a luxury hospitality setting. The Income Auditor partners closely with Rooms, Food & Beverage, and other operating departments to ensure revenue is properly recorded, reported, and aligned with brand and ownership expectations.
KEY RESPONSABILITIES
Daily Revenue Audit & Reconciliation
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Audit all daily revenue postings across Rooms, Food & Beverage, Spa, and other ancillary outlets
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Verify and reconcile all payment types (cash, credit cards, city ledger, and digital methods)
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Ensure all systems (PMS, POS) fully interface to the general ledger
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Investigate and resolve discrepancies in a timely and professional manner
Luxury Service & Operational Alignment
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Collaborate with operational leaders to ensure revenue capture aligns with luxury service standards
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Maintain deep understanding of rate structures, packages, and promotional offerings
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Identify revenue leakage risks and recommend improvements proactively
Financial Controls & Compliance
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Ensure strict adherence to internal controls and brand financial standards
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Review coding and classification of revenue and expenses in line with Uniform System of Accounts
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Safeguard hotel assets and ensure compliance with cash handling procedures
Reporting & Insights
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Prepare and distribute daily revenue and exception reports to leadership
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Provide analysis and commentary on variances, trends, and unusual transactions
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Support decision-making with accurate and timely financial data
Month-End Close Support
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Prepare revenue-related accruals, including gratuities and cost of sales
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Assist with month-end reconciliation and closing processes
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Provide supporting documentation and audit schedules for leadership review
Data Integrity & Documentation
- Maintain well-organized, audit-ready documentation and records
- Ensure confidentiality of financial and guest data at all times
- Maintain tax documentation and ensure proper reporting compliance
Cross-Functional Collaboration
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Work closely with Front Office, Reservations, Sales, and Food & Beverage teams
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Foster a culture of accountability, precision, and continuous improvement
QUALIFICATIONS
Education & Experience
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Diploma or degree in Accounting, Finance, or related discipline preferred
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2+ years of accounting or income audit experience, ideally within luxury hospitality
Technical Skills
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Advanced Excel skills and financial systems proficiency
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Experience with Opera, Micros, or similar hotel systems preferred
Core Competencies
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Exceptional attention to detail and accuracy
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Strong analytical and reconciliation skills
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High level of integrity and discretion
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Ability to thrive in a fast-paced luxury environment
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Strong interpersonal and communication skills
Key Success Measures
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Accurate and timely daily revenue balancing
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Strong compliance with internal controls and audit standards
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Proactive identification of risks and process improvements
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High-quality reporting and stakeholder satisfaction
