The Role
Under the general supervision of the Executive Director and Senior Management team, the Manager of Shelter Assessment and Triage (MOA&T) will be responsible for client triaging, assist with client case management evaluation, collaboration with providers and other shelters and provision of quality community care in compliance with contractual, local and federal regulations that meet accreditation standards.
Duration of Position:
Ongoing, subject to funding
(Till March 31, 2027)
Key Responsibilities
- Oversee the day-to-day operations of the Merit Place, ensuring a safe and supportive environment for clients
- Triage clients with high-risk needs including medical or other severe health issues to appropriate support.
- Coordinate with other CMHA programs (i.e. shelter, housing, outreach etc.) to ensure a continuum of care and seamless service delivery
- Communicate job expectations and responsibilities, while supervising, disciplining, managing and overseeing employees and work systems.
- Hiring, training, motivating and coaching employees as they provide attentive, efficient service to clients and residents, assessing employee performance and providing helpful feedback and training opportunities.
- Maintain ongoing relationships with other stakeholders and housing/shelter providers, acting as a liaison between clients and other parties as needed
- Assist in the development and management of the program’s budget, ensuring efficient use of resources
After-Hours Support (as needed):
- Following six months of successful program stabilization, participate in the rotating afterhours on-call schedule to support program (s) continuity and respond to urgent or crisis situations.
Key Skills and Experience Required
- Related Degree or Diploma in Human Service or related field or a combination of education, training and experience;
- A minimum of 3 years of experience in shelter management, housing management, and/or client services, including case management and advocacy. Experience within the community is a plus.
- 2 years management/supervisory experience, senior management experience preferred.
- A valid Driver’s license;
- Vehicle and Vehicle Business Insurance with 5 million liability
- Valid First Aid and CPR;
- Mental Health First Aid an asset.
CMHA Kamloops is an equity employer and encourages applications from women, persons with disabilities, members of visible minorities, Indigenous Peoples, people of all sexual orientations and genders, and others whom may contribute to the further diversification of the Association. Lived experiences of mental illness and or addictions is considered an asset. To avoid a conflict of interest, people who are currently accessing CMHA Kamloops services are not eligible to apply.
A criminal record check free of convictions of violence and other crimes against the vulnerable will be required.
- Thank you for your interest!
Pay: $35.00-$41.00 per hour
Benefits:
- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
Work Location: In person
