Reporting to the Store Manager, Supervisors help shape the Miss Jones experience through their strong leadership skills to create an exceptional experience for both staff and customers. In the role of Supervisor, you are member of the management team, you are accountable for results and achieving sales goals through effective floor management. You contribute to the success of the outpost by leading an engaged team and coaching in the moment to ensure Miss Jones Budtenders can provide a high-quality customer experience. You understand what it means to be a brand ambassador for Miss Jones inside and outside of our stores.
Responsibilities
- Use strong floor management skills to manage the day-to-day operations of the store and drive sales
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Assist in training and coaching Cannabis Consultants on product education and ensure an expected level of customer experience
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Ensure sales targets and business metrics are met
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Lead by example and deliver exceptional and expected customer service
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Seize opportunities to improve business results and build an engaged team
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Think outside the box and offer solutions to management team to improve and achieve operational excellence
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Ensure the store meets and adheres to all company training and operational standards and procedures (education, merchandising, cleanliness, security, checklists etc.)
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Own your area of the store architecture or retail business as a creative entrepreneur with a high degree of personal responsibility
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Build and cultivate lasting customer relationships and enable all staff members to do the same
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Demonstrate strong time management and organization skills to keep priorities in focus
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Create relationships with local businesses and participate in community events
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Stay up to date (and ensure staff are up to date as well) with product knowledge, company information, new launches, campaigns, and promotions
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Enforce all company policies and programs, ensuring compliance
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Adhere to all legislative requirements of cannabis retailers, including federal, provincial, and municipal legislation
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Complete tasks as assigned by the Store Manager and Assistant Store Manager
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Other duties as assigned
Qualifications
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High school diploma
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Previous customer service or hospitality experience is an asset
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Must be CannSell Standard Certified
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Excellent organization and time management skills
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Friendly, outgoing, and willing to initiate conversations with customers
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Proactive; anticipating customer needs
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Have a high attention to detail
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Excellent communication skills (verbal and written)
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Able to work under pressure in a fast pace environment
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Team player
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Understand all policies regarding legal cannabis sales and proper identification practices
NOTE: Security clearance will be required for this position. Candidates must be able to pass a criminal record check.
