Product Owner/Business Analyst
Riva CRM Integration
Edmonton, AB
Product Owner/Business Analyst - Edmonton AB

We are looking for a passionate and driven Business Analyst to join our Product Management team and become part of our Riva Team, in Edmonton Alberta!


Opportunity for Growth! We are continually growing and have doubled in size in the past two years. We project the same rate of growth in the coming years!

Amazing Culture! You won’t find a more welcoming team. We build each other up and work together to be part of the solution. We celebrate diversity; there are over 25 nations represented in our Edmonton office alone!

Professional Development! We have a progressive professional development program. We strongly encourage and support our team members to improve daily through formal education and training. You will be working alongside industry leaders as we work to build the future.

A Fun Workplace! We get it, you invest a lot of your time at work, so we like to have fun too! Fun Shirt Fridays, Bagel Breakfasts for Birthdays, Game Nights, BBQ’s, are just a few of the ways we do it!

And…of course, we offer a competitive salary and benefits!

Does this sound like a team you want to join? Read on!


You are a go-getter who takes enjoys working as part of a team. You have a knack and passion for all things technology. You enjoy working as a part of a team and use your creativity to solve complex problems. You strive to deliver customer delight through your excellent communication skills. You are professional and lead with integrity. Most importantly, you are driven to continually improve and grow!


Reporting to the Chief Technology Officer, as the Product Owner/Business Analyst you will be a key contributor in our product development. Leveraging your product development, technology, client engagement, and management experience, you will work in a fast-paced entrepreneurial environment. You will work closely with product leadership and all company stakeholders including our Riva Success, Riva Client Engagement, Riva On-Premise, Riva Cloud, Riva Insight, Riva for Developers, and related teams

More specifically, your duties may include:
Working closely with the product management team to plan, develop, promote, and showcase Riva products and services;
Contributing to the creation of our product roadmap;
Contributing to the planning, execution, and review of each sprint, including documenting product features, user story creation, release schedules, and product roll-out;
Participating in development methodology meetings to help refine and improve the development process, identify gaps, and improve workflows, either by owning the creation and monitoring of the process or working with others in the Company to do this;
Organising workshops and educational presentations for employees on upcoming releases, features, roadmaps and other Company initiatives;
Communicating with stakeholders to understand business objectives;
Participating in customer communication to assist in needs analysis, discovery, project scope development, negotiation, and training;
Through customer feedback and research, helping to identify and prioritize enhancements, features, functionality, and improved short- and long-term integrations that support Riva's development strategies;
Helping to maintain and prioritize team backlog items through participation in mapping of dependencies in the management of product backlog;
Gathering market information, identifying, pursuing, and building relationships with potential vertical and horizontal market leaders;
Working with the support team, Q/A team, and the developers to identify, replicate, confirm, and communicate bugs and implement recommendations of bug fixes to the developer team for remediation;
Providing advice and leadership on strategy, marketing, policy, management, security, service delivery, and related information technology services;
Attending and leading team meetings and sharing best practices with colleagues; and
Other duties as assigned.

A University Degree in business, technology, computer science or a related field;
1 - 3 years’ experience working in a product environment;
Experience working within the software development life-cycle (SLDC)
Must be able to communicate fluently in written and spoken English.

Bonus Points For:
Previous Experience working in an Agile Environment
Secondary Language Skills


In an ever-changing world, future-looking businesses are investing in digital transformation to capture a 360-degree view of all customer interactions to improve their growth, profitability, user satisfaction, and customer retention. Riva is an Edmonton-based software development company with solutions that help companies gather, discover, analyze, relate and harmonize customer interaction data across multiple sources, business units, and geographies.

Riva’s Edmonton locations are home to 80 of Riva’s 130 global staff members. Riva’s regional offices in Pictou, Nova Scotia; Silicon Valley; Munich; London; Paris; and Sydney provide global coverage and support for Riva’s extended partner channel and customer base.


Riva’s customers include 15 of the world’s largest banks, all of the Canadian Big Five banks, 50+ Fortune 500 companies, and fast-growing companies of all sizes from around the world. As part of their digital transformation journey, these customers trust Riva’s solutions to surface the right customer intelligence to the right people, at the right time, on the right devices. Riva help customers meet their client data security, scalability, privacy, compliance, customer support, and standard of care requirements.

Recent Awards and Recognition Include:
2019 PwC Vision to Reality – Edmonton Region

Deloitte North America Technology Fast 500™ companies – past two years

Canadian Business of the Year Award – past three years

Three Stevie Customer Satisfaction Awards – past three years

EY Entrepreneur of the Year Finalist – 2017 & 2019

2017 Alberta Venture Fast Growth 50