From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.
At Intact, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can: shape the future of insurance, win as a team, and grow with us.
About the role
We’re looking for a Customer Service Representative to join our Claims Department in the Customer Service Centre!
As a Customer Service Representative your work will have a big impact on providing
legendary customer service to both our external and internal clients in a call centre environment. People will count on you to provide information and quickly resolve their inquiries in a professional manner. We are looking for a highly motivated and organized individual with a ‘can do’ attitude to join our team!
What you’ll do here:
Being a knowledge leader on our policies, products, services, and initiatives
Ensuring that daily call centre metrics are met while taking a high volume of inbound calls
Providing quality customer service, maintaining low hold times, and documenting files in a clear and concise manner
Performing other ad hoc duties or projects as assigned by your manager
What you bring to the table:
Education and Experience:
Bilingual in French and English is an asset
Completion of High School diploma is required
University degree or College diploma is preferred
Willing to pursue your Chartered Insurance Professional (CIP) designation
Abilities & Knowledge:
Customer service and sales experience preferred
Insurance experience is considered an asset
Superior organizational skills, results-oriented, and ability to work in a fast-paced environment
Strong resourcefulness, ability to work autonomously, and committed to self development
Demonstrated ability to handle multiple priorities and deadlines
Excellent listening and communication skills with the ability to foster strong working relationships
Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, Saturday 8:00 am to 5:00 pm, and Statutory holidays
Here are a few reasons why others have joined our team:
An award-winning, inspiring workplace that supports its people and recognizes great work
Stimulating, challenging projects and development opportunities to help you grow your skills and career
A comprehensive financial rewards program that recognizes your success
An extensive, flexible benefits package
An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
A $350 annual wellness account that promotes an active lifestyle
Flexible Work Arrangements
We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements, each team’s need for in-person connections will be different and there will be times you’ll join your colleagues at the office.
We are an Equal Opportunity Employer
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
This posting closes on August 17, 2022 at 11:59 PM.
This role is eligible for employee referral bonus. #myReferrals3000
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