AOR is one of Canada’s fastest growing Nutraceutical health supplement organizations. Our market leading premium products are manufactured and distributed primarily to specialty retailers throughout Canada and the United States.
Responsibilities
- Learn and maintain high level product knowledge of AOR products to help educate customers
- Promote AOR’s brand and products and capture opportunities to upsell or cross sell AOR products
- Processing orders by phone, fax and email
- Maintaining up to date and accurate customer files
- Handling customer credits
- Filter and direct calls, and emails to the appropriate departments
- Supply relevant marketing materials to customers and fellow staff to ensure informational needs are met
- Resolve customer complaints in a positive, timely, win/win manner. Document issues and actions taken in accordance with company processes for future problem analysis and elimination.
- Answer all technical questions on nutrition and our product line for customers via the phone, tickets and live chat.
- Receive monthly training on new and existing products.
- Investigate complicated customer questions with the research team, and occasionally the Quality Control team.
- Make suggestions on AOR products for customers based on a condition or symptom they might be trying to correct
- Assist the Customer Service Manager as necessary
- Assist Marketing, Shipping, and Finance department
- Work synergistically with the both the Internal and External team
Qualifications and Skills
- Obtained a Certificate in Holistic Nutrition or equivalent and/or experience working in the Natural Health Store preferred.
- Completed post- secondary diploma in business, marketing, human resources, health science) is a nice to have but not required.
- Should have a strong work ethic, inter-personal skills, and independent
- Experience within a health- related industry would be considered an asset
- Experience working with Navision would be considered an asset
Job Types: Permanent, Full-time
Pay: $19.00-$22.00 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Work Location: In person
