The Information Technology Solutions and Services (ITSS) Branch is the centralized authority for all matters pertaining to the automation and delivery of corporate Information Technology (IT) services. We design and develop innovative information technology applications and systems and provide ongoing support of core information systems and services to enhance CSIS’ ability to fulfill its mandate.
Depending on the position, job functions may include one or more of the following responsibilities:
Support, design, develop, enhance, and implement computer application systems and programs.
Evaluate the performance of existing computer systems, plan and direct upgrades and improvements, troubleshoot problems / test and resolve issues.
Provide recommendations to enhance IT systems and services.
Support, administer, configure, and install software and hardware products and systems.
Implement new products or upgrades in a network operating system environment by determining the feasibility, the cost / benefit, assessing the impact to all clients.
Liaise with clients (including senior management and executive), partners and external vendors to resolve issues and recommend next steps.
Develop, evaluate and test new technologies.
Responsible for providing 24/7 first tier management and support.
Provide access to all IT network services.
Responsible for ensuring changes to the IT infrastructure.
Responsible for Configuration Management.
Undergraduate degree or Technologist diploma or Professional technologist equivalency designation within one of the following fields:
The educational program must be from an accredited learning institution recognized in Canada.
If you completed a program outside of Canada you will be required to obtain proof of a Canadian equivalency at your expense through a recognized credential assessment service.
Any higher level of education could be recognized as experience.
Undergraduate degree and one (1) year of relevant experience
- Underfill – no experience requirement.
Technologist diploma or Professional technologist equivalency designation and two (2) years of relevant experience
- Underfill – no experience requirement.
Candidates who do not meet the required years of relevant experience will be considered as an underfill. All underfills will be required to meet the requirements noted below through achieving specific experience and objectives set in their training plan in order to subsequently be appointed to the full working level.
Candidates must possess experience in one or more of the following areas of expertise:
Collaboration Tools Analyst:
Sharepoint, Exchange, Blackberry Enterprise Server.
Network Operations Centre Analyst:
the monitoring, support and management of computing and telecommunication networks including their security. Certifications in Cisco Certified Network Admin (CCNA), Microsoft Certified Systems Admin (MCSE) and ITIL Foundation certification are considered assets.
Access Management Analyst:
Active Directory and/or eDirectory tools, processes and best practices for the administration of group membership, permissions and policies relating to network, file, print and application provisioning.
Change / Release Management Analyst:
IT infrastructure components (networks, systems, applications, and storage), ITIL (certification an asset), IT Change Management / Coordination and/or Release Management / Coordination toolset(s) or technologies.
Configuration Management Analyst:
IT infrastructure components (networks, systems, applications, and storage); ITIL (certification an asset), good knowledge of relational databases and SQL language, experience in configuration management and with configuration management toolset(s) or technologies.
Network / Communications Specialist:
CISCO, Certified Cisco Network Admin (CCNA, MCITP, CCNP), TCIP, IPSec, SNMP, OSPF, VoIP systems.
Telephony Communications Specialist:
CS1000/Meridian TDM Telephone system, Telephony Manager, Nortel / Avaya voice messaging systems, Call Pilot and legacy Meridian Mail voice messaging systems, Avaya Aura Communication Manager, Session Manager, System Manager and Messaging, ISDN, SIP and H.323, LINUX operating system, Routing, VLAN’s, Tandberg video conferencing systems, etc.).
Server & Storage Specialist:
Network based storage infrastructure, LAN/SAN storage devices, IBM Tivoli Storage Management (TSM), Fiber Channel networking, ISCSI.
Client Liaison Officers:
IT help desk, ITIL, Remedy, HP’s Service Desk, ITIL knowledge.
Problem Management Analyst:
Infrastructure components (networks, systems, applications, storage); ITIL framework and the ITIL problem management process; ITIL knowledge.
Quality Assurance Analyst:
IT infrastructure components (networks, systems, applications, and storage), functional, quality and/or load testing, function and quality toolset(s), technologies and/or methodologies.
Enterprise Management Tools Analyst:
IT infrastructure components (networks, systems, applications and storage), ITIL (certification an asset), IT enterprise tool administration and configuration, IT service management and/or tools / technologies and scripting languages (e.g., Shell scripting, VB scripting, etc.).
IT Security Analyst:
IT infrastructure components (networks, systems, applications, and storage), IT security principles and related methodologies, IT security technologies.
Adaptability / Flexibility
Organizational Skills / Multitasking
Conditions of Employment
The incumbent may be required to work flexible hours with short notice travel requirements under a variety of unfavourable conditions and high risk environments from time to time.
Flexibility is required in relation to the work schedule that may extend beyond core hours of work based on operational requirements.
Some positions may require hours of work that include working a rotational shift within a 24/7 work environment.
Various linguistic profiles:
BBB / BBB Imperative
BBB / BBB Non Imperative
BBC / BBC Imperative
English Essential / Anglais Essentiel
French Essential / Français Essentiel
For bilingual imperative positions, offers will be made to qualified candidates who meet the linguistic requirements. For bilingual non-imperative positions, offers will be conditional upon meeting the linguistic requirements within two (2) years of appointment.
IT Market Modifier designated positions; therefore successful candidates may be eligible to the IT Market Modifier.
Some relocation expenses may be reimbursed.
Salary Grade Breakdown
Candidates must be eligible to receive an Enhanced Top Secret security clearance. The process involves a security interview, a polygraph, and a background investigation that includes credit and financial verifications. The use of illegal drugs is a criminal offense. Drug use is an important factor considered in your reliability and suitability assessment during the selection process. Therefore it is important not to use any illegal drugs from the time you submit your application.
Applicants must clearly demonstrate in their application how they meet each Education and Experience criteria. Failure to do so will result in the applicant being screened out of the career opportunity.
CSIS is a separate employer and is not subject to the Public Service Employment Act (PSEA). CSIS has its own classification, compensation system, and a different staffing regime. As such, we use a different staffing process and terminology.
CSIS is committed to diversity and inclusion and the equitable participation of all Canadians. Should you require accommodation in relation to a disability, please tell us at the beginning of the selection process. This information will be kept confidential.
The personal information provided in your application is protected under the Privacy Act and will be held in Personal Information Bank SIS/P-PU-025.
We thank all applicants for their interest in CSIS. However, only those who are selected for further consideration will be contacted.