Job Summary
We are seeking a dedicated Service Desk/Network Support specialist to provide comprehensive technical assistance to our users. This role involves troubleshooting hardware and software issues, supporting network infrastructure, and ensuring optimal IT support across various operating systems and platforms. The ideal candidate will possess strong communication skills and a solid understanding of computer networking, operating systems, and help desk procedures to deliver exceptional customer service and technical support.
Responsibilities
- Provide first-line support for desktop, laptop, and mobile device issues across Windows, macOS, and Linux operating systems.
- Troubleshoot software problems including Microsoft Office applications, operating system errors, and hardware malfunctions.
- Support network connectivity issues related to LAN, VPN, firewalls, and other network components.
- Assist with configuring and maintaining computer hardware and peripherals.
- Manage service tickets using ServiceNow, Jira, or BMC Remedy to document issues and resolutions efficiently.
- Monitor and resolve network security concerns such as firewall configurations and VPN access.
- Collaborate with IT teams to escalate complex issues and ensure timely resolution.
- Maintain knowledge of current technology trends and assist in implementing new solutions to improve support services.
- Communicate effectively with end-users to provide clear instructions and updates on issue resolution status.
Experience
- Proven experience in technical support or help desk roles supporting Windows, macOS, Linux operating systems.
- Familiarity with computer networking concepts including LAN, VPN, firewall management, and network troubleshooting.
- Hands-on experience with ticketing systems such as ServiceNow, Jira, or BMC Remedy.
- Knowledge of software troubleshooting techniques for common enterprise applications like Microsoft Office suite.
- Understanding of hardware components including desktops, laptops, routers, switches, and peripherals.
- Experience supporting remote users via remote desktop tools or VPN connections is preferred.
- Strong communication skills with the ability to explain technical issues clearly to non-technical users. This position offers an engaging environment for IT professionals eager to support diverse technology environments while enhancing their skills in network support and customer service excellence.
Pay: From $60,177.59 per year
Benefits:
- Company pension
- Employee assistance program
- Extended health care
- Paid time off
- Wellness program
Work Location: In person
