Medical Secretary — Plastic & Reconstructive Surgery (Hybrid)
Location: Hybrid — Toronto-area (partly in-person, partly remote)
Hours: Full-time, 40 hours/week
Start Date: November 1, 2026 (flexible)
About the Role
A Toronto-based plastic and reconstructive surgeon affiliated with Scarborough Health Network (SHN) is seeking a Medical Secretary to support a growing surgical practice. This is a hybrid position, combining in-person and remote work, ideal for someone highly organized, dynamic, and comfortable managing a busy clinical schedule across hospital and clinic settings. The ideal candidate is warm and personable, genuinely enjoys working with people, and is committed to delivering exceptional customer service and patient care in every interaction.
Responsibilities
- Manage physician's calendar, including OR bookings, clinic appointments, and consultations
- Handle incoming calls, faxes, and emails from patients, referring physicians, and hospital staff with professionalism and warmth
- Coordinate patient scheduling, follow-ups, and pre-/post-operative communications
- Coordinate and organize patient flow between hospital and private office settings, directing patients and referrals to the right location
- Prepare and organize referral letters, correspondence, and invoices
- Liaise with SHN administrative staff regarding OR scheduling and hospital requirements
- Maintain confidentiality of all patient information in accordance with PHIPA
- Assist with basic billing/OHIP submission support as needed
- Manage document flow and filing using EMR/practice management software
Qualifications
- Prior experience as a medical secretary, administrative assistant, or similar role (healthcare setting preferred)
- Excellent interpersonal skills with a genuine passion for patient care and customer service
- Experience with Epic and/or Accuro EMR systems an asset
- Fluency in additional languages an asset
- Familiarity with medical terminology, particularly surgical/plastic surgery an asset
- Strong written and verbal communication skills
- Highly organized with excellent attention to detail
- Comfortable working in a hybrid environment
- Proficiency with Microsoft Office/Google Workspace
- Reliable internet connection and quiet home workspace (for remote days)
Pay: From $21.00 per hour
Expected hours: 40.0 per week
Work Location: Hybrid remote in Toronto, ON M1H 3G4
