SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™.
SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.
Reporting to the Associate Manager of Logistics, the Logistics Coordinator is responsible for monitoring shipments and maintaining customs compliance. He/She will perform data entry and liaise with carriers, our 3PL partners and internal departments to ensure shipments arrive at their destination within the required timeframes. The ideal candidate is efficient, organized, and adept at developing and maintaining successful relationships with both external and internal stakeholders.
Monitor inbound, outbound, return and intra-company shipments on a daily basis
Ensure shipment paperwork is compliant with SSENSE policies
Mediate with carriers and 3PL fulfillment partner to resolve any logistical issues
Generate reports and share regular updates with the central logistics team
Open and manage shipment claims with carriers and troubleshoot shipment issues
Perform data entry for import and export documentation
Liaise with the brokerage department to resolve any classification issues
Participate in defining and implementing new logistics processes within the company
Certificate in Logistics and Supply Chain Management, or relevant experience
A minimum of 2-3 years experience in air and/or ocean freight forwarding or brokerage
Experience quoting air and/or ocean freight rates, coordinating pickup and delivery of shipments, monitoring shipment status and communicating with customers
Experience working in an e-commerce environment, an asset
Advanced knowledge of Microsoft Office Suite and Google Suite
Good written and verbal communication skills in English and French
Highly analytical and customer focused
Ability to formulate basic operational processes with continuous improvement in mind
Superior organizational and time management skills
Ability to multi-task and work efficiently under deadlines
Solid interpersonal skills with a natural ability to build relationships