Fraud Officer
Toronto, ON
What is the opportunity?

As a Fraud Officer - Online Banking, you will support the bank's Client First strategy and deliver a superior client experience. You will provide quality service to clients and enhance RBC Financial Groups' risk mitigation strategy through the analysis and investigation of potential fraudulent online banking transactions.

What will you do?

Provide professional, responsive service to inbound client calls related to blocked/fraudulent transactions completed through various digital channels.
Resolve problems at first point of contact in a friendly and helpful manner, and refer more complex situations to RBC partners as appropriate.
Investigate online and telephone banking client disputed transactions
Use in-depth fraud knowledge and related problem-solving skills to identify and take action on potentially fraudulent transaction/activity
Use analytical techniques to break apart complex, evolving fraudulent activities and trends.
Require continual reacting and adaptation to ensure quick resolution of identified issues/gaps.
Contact with account managers and/or high value clients concerning sensitive issues.
Accurately prepare required documentation for online investigations.
Take ownership, accountability for the resolution of escalated online fraud concerns.

What you need to succeed?

Must- have:
Previous fraud investigation experience
Ability to confidently take on high workloads and call volumes, while prioritizing and multitasking, with a commitment to delivering superior client experience
Call centre experience
Proven interpersonal, communication and problem resolution skills
Strong analytical and decision making skills
Able to work the shift of 4pm-12am Sunday toThursday, within a 24/7 work environment, including holidays and weekends.

Knowledge of Camps, Certapay, Wires, TBS, On demand, TSYS, Sales Platform, Iris, 7A, Application launch pad, Siebel & Cart.
Bilingual in French and English.
Branch experience.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to take on progressively greater accountabilities

About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit

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Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.


City: Toronto
Address: 10 York Mills Rd
Work Hours/Week: 37.5
Work Environment: Call Centre
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salaried
Required Travel (%): 0
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 04/24/2019
Req ID: 186163

Posting Notes: