Front Desk Agent
Best Western Cowichan Valley Inn
6457 Norcross Rd, Duncan, BC V9L 6C6
Position Type: Full Time
Hours: Primarily daytime shifts (approximately 6:45 AM –2:45 PM), with flexibility to work afternoon, evening, weekend, and holiday shifts as operationally required.
Build a Career in Hospitality with Us
At the Best Western Cowichan Valley Inn, hospitality is more than checking guests in and out, it's about creating memorable experiences, building relationships, and making every guest feel genuinely welcome.
We believe our people are our greatest asset, and we are committed to creating a workplace where employees are supported, challenged, and encouraged to grow. Whether you're beginning your hospitality journey or bringing previous experience, we provide the training, mentorship, and opportunities needed to build a rewarding long term career.
Our goal isn't simply to hire our next Front Desk Agent, we're looking for our next Front Desk Leader
We're seeking someone who takes pride in delivering exceptional service, communicates confidently, enjoys solving problems, and understands that the smallest details often make the biggest difference. If you demonstrate initiative, professionalism, accountability, and a commitment to continuous improvement, we'll invest in your development and provide opportunities to grow into supervisory and leadership positions as they become available.
If you're looking for more than just your next job and if you're looking for a place to build a career where your contributions matter and your potential is recognized, we'd love to meet you.
Why Join Our Team?
Working at the Best Western Cowichan Valley Inn means becoming part of a team that values professionalism, respect, collaboration, and continuous improvement. We strive to create an environment where employees feel supported, empowered, and proud of the work they do every day.
As a member of our team, you'll enjoy:
- A positive, collaborative, and supportive workplace culture.
- Leadership that values communication, accountability, and professional development.
- Opportunities for advancement
- Ongoing coaching, cross training, and skill development.
- Employee discounts at Best Western hotels worldwide.
- A fast paced environment where every day offers new experiences and opportunities to learn.
- The satisfaction of making a meaningful impact on our guests, your teammates, and our hotel's success.
What You'll Bring
- Success in this role goes beyond technical skills. We're looking for someone whose attitude, work ethic, and commitment to service reflect the values of our hotel.
- Our ideal candidate:
- Is passionate about providing exceptional guest service.
- Is highly organized with exceptional attention to detail.
- Communicates clearly, professionally, and confidently with guests and colleagues.
- Enjoys working in a fast paced environment while remaining calm under pressure.
- Takes ownership of responsibilities and follows through on commitments.
- Is dependable, punctual, and committed to maintaining high standards.
- Works collaboratively and willingly supports teammates across departments.
- Has strong computer skills and enjoys learning new systems and processes.
- Is comfortable managing reservations, group bookings, billing details, and guest requests with a high level of accuracy.
- Demonstrates initiative by identifying opportunities to improve guest experiences and operational efficiency.
- Wants to build a long term career in hospitality and is excited by opportunities for growth and advancement.
Key Responsibilities
As a Front Desk Agent, you are the face of the Best Western Cowichan Valley Inn and play a vital role in creating exceptional guest experiences.
Guest Experience
- Welcome every guest with warmth, professionalism, and genuine hospitality.
- Deliver outstanding service throughout every stage of the guest journey.
- Respond promptly and professionally to guest inquiries, requests, and concerns.
- Resolve guest concerns independently whenever possible, escalating issues appropriately when required.
- Promote hotel amenities, services, Best Western Rewards, and local attractions.
Front Office Operations
- Complete guest arrivals and departures accurately and efficiently.
- Manage reservations, cancellations, room assignments, and guest profiles.
- Maintain accurate room inventory and occupancy information.
- Process payments and balance daily financial transactions.
- Protect confidential guest information and follow all privacy standards.
Reservations & Group Coordination
- Coordinate individual and group reservations with accuracy and attention to detail.
- Prepare and manage rooming lists, billing arrangements, and special requests.
- Work closely with Housekeeping, and other departments to ensure smooth group arrivals and departures.
- Monitor reservations proactively to identify and resolve discrepancies before guest arrival.
Communication & Teamwork
- Coordinate room status updates with Housekeeping.
- Communicate maintenance concerns promptly and accurately.
- Maintain thorough shift notes and ensure effective handovers.
- Support fellow team members during busy periods and contribute to a positive workplace culture.
Property Standards
- Maintain a clean, organized, and welcoming front desk and lobby.
- Follow all hotel policies, Best Western brand standards, health and safety procedures, and emergency protocols.
- Present a professional appearance and conduct yourself with integrity at all times.
Professional Development
- Participate in training, coaching, and continuous learning opportunities.
- Develop leadership skills in preparation for future advancement.
- Contribute ideas that improve guest satisfaction and hotel operations.
Additional Responsibilities
Hospitality is a team environment where flexibility is extremely important. Employees may be asked to perform other duties that are reasonably related to the purpose and scope of the Front Desk Agent position. This may include supporting other departments during periods of high occupancy, assisting with group arrivals, administrative projects, guest service initiatives, training activities, or other operational responsibilities that contribute to the success of the Best Western Cowichan Valley Inn. All additional duties will be appropriate to the employee's training, experience, and the operational needs of the hotel.
Equal Employment Opportunity
The Best Western Cowichan Valley Inn is committed to providing an inclusive, respectful, and equitable workplace. We welcome applications from all qualified candidates and make employment decisions based on merit, qualifications, experience, and business needs, without discrimination on any ground protected by applicable federal or provincial legislation.
We believe that diverse perspectives strengthen our team, enhance the guest experience, and contribute to a workplace where everyone has the opportunity to succeed.
Pay: $18.25-$19.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
Work Location: In person
