To accomplish these goals, we will need to ensure our content is relevant, tagged appropriately, available for customers and experts, ensure content requests are completed within SLA, and work with peers on the digital team to promote content where it has the biggest impact.
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Bachelor’s degree or equivalent work experience
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Understands and implements content processes and standards to maximize content effectiveness
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Experience working with content management systems
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Understands how SEO strategy, taxonomy, hierarchies, and other content systems increase content efficiency and effectiveness
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Uses basic storytelling and conversation techniques
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Demonstrates command of writing fundamentals, including style, grammar, and information architecture
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Strong ability to plan, prioritize, and carry out complex writing projects with attention to detail.
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Basic understanding of GenAI prompting and techniques
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Ability to operate independently
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Proficiency in written and spoken English (French is a plus)
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Be responsible for the customer and expert facing help content for our ProTax and ProFile offerings
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Transforms complex accounting jargon into conversational, approachable language
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Implements Intuit style, voice and tone, and content patterns consistently
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Understands the role consistent communication plays in building a brand
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Integrate user voice and customer problems into content design
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Utilize GenAI for brainstorming and aligning messaging to the Intuit content style guide
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Audit existing content
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Collaborates effectively with other designers, writers, product managers, customer success supportability specialists, and tax content analysts
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Contributes to the ongoing improvement of our content management system
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Work with cross-functional teams to ensure alignment with product, user needs, and business objectives
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Conduct user testing and iterate on conversation design based on user feedback
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Manage multiple projects and priorities
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Work closely with internal stakeholders to understand key customer needs
