Licensed Automotive Technician
Company description
Canadian Tire Whitecourt. Whitecourt is surrounded by miles of forested lands, raging and meandering rivers, and so much in between. Sledding in the Snowmobile Capital of Alberta, jet boat races on the Athabasca River, tubing on the McLeod River, camping at Carson Pegasus Provincial Park, or stay close to all the action at Brooke's Creek, spend a day at Rotary Park to take in the river slides, tour the trail system leading to the river spurs, beach volleyball, off-leash dog park; take a breath - there's more. A challenging golf course? Cross-country skiing? Hunting? Events? It's all here. A welcoming and enthusiastic community, great recreation, and exciting tourism opportunities, and they are only 90 minutes from Edmonton; located on Highway 43.
Our Auto Center has 6 heated bays, modern equipment and state of the art front counter management systems. We offer complete automotive maintenance and repairs on all makes and models of cars, suv's and light trucks. We offer paid training, extremely competitive compensation, benefits and profit sharing programs. We also offer significant tool purchase discounts and instore staff discount programs. We have a great team of motivated, hardworking individuals.
Job description
Summary
The Auto Service Technician works in a fast-paced auto service environment, providing superior expertise to customers and the automotive team in automotive systems, diagnostics and repairs. Communication skills are essential to succeed in this position. The Automotive Technician builds customer loyalty and retention through trust, workmanship and reputation.
COMPENSATION
The Auto Service Technician will receive a base salary. In addition to this, family medical benefits will be offered which includes mental health and life wellness virtual counselling and coaching, major medical, dental, prescription drugs, paid vacation. Considerable annual profit sharing awards, tool discounts and staff discount in our retail store. Growth opportunities. Salary is negotiable and will commensurate with experience, overall skill set and level of responsibility in our shop. All salary offers will be very competitive in our local labor market.
Responsibilities and Tasks
Customer Service
·Provides an excellent customer experience by ensuring an ongoing commitment to the needs of the customer and their vehicle.
·Explains procedures and repairs and any additional maintenance work required to customers in an effort to attain a trusting relationship and long-term retention.
·Liaises with Management/Service Advisors/Installers and Back Parts Window Associate to ensure a smooth flow of communication during repairs or maintenance work and that all commitments are achieved.
·Provides accurate estimates and written vehicle reports for all work performed. Use of tablet technology will be required.
·Provides quality workmanship to meet or exceed industry standards.
·Performs tasks in compliance with industry flat rate time allowances.
·Ensures that an unsafe vehicle is reported to management and the vehicle owner.
·Ensures vehicles are kept clean and free of damage by using seat covers and floor mats.
·Provides business card to each customer.
·Retains used parts for the customer on request.
·Shares ideas and suggestions to improve the customer experience in the Automotive Service Centre.
·Deals with challenging situations in a professional manner.
Operations
·The Auto Service Technician will work closely with and report to the Service Manager to ensure smooth and productive operation of the service center.
·Performs accurate and complete vehicle inspections, diagnostics and repairs.
·Performs daily bay inspections in order to ensure shop neatness/cleanliness. The Lead Red Seal Technician will ensure the shop is kept clean and organized through these daily inspections and holds other team members accountable to a high daily standard.
·Instructs monitors and verifies work completed by apprentices. Shares skill set and knowledge with staff members.
·Estimates cost and time for service and repair needs on the customer’s vehicle to Service Advisor.
·Completes and reviews repair orders and vehicle inspection reports with customers and/or service advisors.
·The Lead Red Seal Technician ensures all shop equipment is well maintained and in good repair and will schedule annual inspections and will order necessary repairs or calibrations required from the manufactures. IE tire balancers in need of calibration.
·Remains current with up-to-date knowledge of the operation, maintenance and repair of most domestic and imported vehicles.
·Performs road tests in compliance with store policy.
·Participates in meetings and all training as required and listens to feedback to improve their own abilities.
· Complies with company, store and Automotive Service Centre policies.
·Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
· Uses professional language and maintains a professional appearance when interacting with others.
· The Lead Red Seal Technician will act as the primary mentor and help develop the resident installer/apprentice through supervision and collaboration and training.
Requirements
·Knowledge of current automobile technology.
·Valid mechanic’s license and driver’s license for province of employment.
·Ability to work effectively with computerized systems.
·Good working knowledge of CoStar shop management software is considered an asset but not required.
·Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.
The ideal candidate will have experience in a busy shop environment, have a Journeyman Technician license or Red Seal Automotive Technician license with at least 2 years experience and strong leadership skills. Having a valid vehicle inspection license is an asset but not required as this can be attained after hiring. This is a fantastic opportunity for a licensed tech looking for a growth opportunity and a chance to lead a team in a small shop.
Job Types: Full-time, Permanent
Pay: $65,000.00-$90,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- Store discount
- Wellness program
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- automotive technician: 2 years (preferred)
Licence/Certification:
- Driver's License (required)
- Journeyman (required)
Work Location: In person
