Customer Service Representative
Location: North York, ON
Salary: $45,000–$50,000 per year
Job Type: Full-time, Permanent
Schedule: Monday–Friday, 7:30 AM–4:30 PM
About the Role
We are looking for a Customer Service Representative to join our team in North York. This is a great opportunity for someone who enjoys working with customers, has strong organizational skills, and can thrive in a busy, fast-paced environment.
The ideal candidate will have previous experience in the windows and doors industry, along with strong communication and problem-solving skills. You will be responsible for assisting customers with product inquiries, processing orders, resolving issues, and identifying opportunities to recommend additional products and services.
Responsibilities
— Answer incoming customer calls and emails in a professional and timely manner
— Assist customers with product inquiries, pricing, order placement, and order-related questions
— Provide knowledgeable and friendly customer service throughout the sales and ordering process
— Process and enter customer orders and information accurately
— Address customer concerns and resolve issues efficiently
— Follow up with customers to ensure their needs are met
— Communicate with internal teams regarding customer orders and requirements
— Recommend additional products or services when appropriate
— Identify opportunities for upselling and supporting sales growth
— Maintain accurate customer records and documentation
— Review customer feedback and identify opportunities to improve the customer experience
— Follow all company health and safety policies and applicable workplace legislation
Qualifications
— Previous customer service experience required
— Experience or knowledge of windows and doors is strongly preferred
— Strong verbal and written communication skills in English
— Excellent telephone etiquette and interpersonal skills
— Strong organizational and multitasking abilities
— Accurate data entry and computer skills
— Strong attention to detail
— Ability to analyze information and provide effective solutions
— Ability to work efficiently under pressure in a fast-paced environment
— Previous upselling or inside sales experience is an asset
— Positive, professional, and customer-focused attitude
— Ability to work independently and as part of a team
Disclosure:
This posting represents an active and genuine vacancy with one of 3 Step Recruitment’s clients and is not for speculative or pipeline recruitment.
3 Step Recruitment and/or our Clients may use, from time to time, AI-assisted tools to support the screening and evaluation of applications; however, these tools are not intended to replace human judgement or decision-making in the hiring process.
Pay: $45,000.00-$50,000.00 per year
Benefits:
Experience:
- Windows and Doors Customer Service: 2 years (required)
Work Location: In person
