Systems Engineer
Empire Communities
Vaughan, ON
The Systems Engineers role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. The Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.

Key Functions Duties

Responsibilities of this position include, but are not limited to:

Strategy Planning

  • Collaborate with network and support staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
  • Work with VP of IT to define business requirements and systems goals, and to identify and resolve business systems issues.
  • Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.
  • Develop, implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery.
Acquisition Deployment

  • Design and deploy new applications and enhancements to existing applications, software, and operating systems.
  • Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
  • Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
  • Design and deploy company LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPSs, and other hardware.
  • Oversee new and existing equipment, hardware, and software upgrades.
Operational Management

  • Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.
  • Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the companys disaster recovery and business continuity strategies.
  • Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
  • Ensure system connectivity of all servers, shared software, groupware, and other applications.
  • Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
  • Monitor and test system performance; prepare and deliver system performance statistics and reports.
  • Monitor network performance and troubleshoot problem areas as needed.
  • Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances.
  • Manage servers, including database, e-mail, print, and backup servers and their associated operating systems and software.
  • Monitor and test network performance and provide network performance statistics and reports.
  • Participate in managing all network security solutions.
  • Perform server and security audits, and system backups and recovery.
  • Manage and/or provide guidance to junior members of the team.
Skills and Qualifications

Formal Education Certification

  • University degree in computer science or software engineering and/or 10 years equivalent work experience.
  • Microsoft Certified Professional (MCP), OR Microsoft Certified Systems Engineer (MCSE), OR Cisco Certified Network Associate (CCNA) and/or 5-10 years equivalent work experience.
  • VMware certification and/or 5-10 years equivalent work experience.
  • Citrix certification and/or 5-10 years equivalent work experience.
  • CISSP OR CISM certification and/or 5-10 years of equivalent work experience
  • Microsoft Exchange Certification and/or 5-10 years of equivalent work experience
Knowledge Experience

  • Proven experience in overseeing the design, development, and implementation of software systems, applications, and related products.
  • Proven experience with systems planning, security principles, and general software management best practices.
  • VMWare ESX Cluster / HOST Management
  • Microsoft Windows Server Platform
  • Microsoft Exchange On Premise / Cloud,
  • Microsoft Windows Desktop Platform, Microsoft Office Suite Products
  • Remote Access Technology (Citrix / RDS)
  • Data Center Management and Design
  • Microsoft Active Directory Fluency
  • Disaster Recovery Solutions
  • Network WAN Administration
  • VLAN Security Management
  • VOIP Telephony (Avaya)
  • Fluent or Basic in Script Language: VBS / BAT / PowerShell, Windows Update / Patch Management,
  • VPN Technology Site to Site User Access
  • Firewall Technologies SonicWall, NetScaler
Personal Attributes

  • Good project management skills.
  • Excellent written, oral, and interpersonal communication skills.
  • Ability to conduct research into systems issues and products as required.
  • Ability to communicate ideas in both technical and user-friendly language.
  • Highly self-motivated and directed, with keen attention to detail.
  • Proven analytical and creative problem-solving abilities.
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Strong customer service orientation.
  • Ability to work in a team-oriented, collaborative environment.
Work Conditions

  • On-call availability during emergencies and maintenance schedules..
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
  • Travel to the US
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.