Service Desk Technician
Location: Oakville, Ontario
We are looking for a person who can deliver on-site, help desk services to end-users for a VIP client in the Oakville area. This person would provide “white-glove” service; focused on exceptional one-on-one service that not only solves the problem but helps the end-user to better understand how to use technology.
This person MUST:
Live in the Oakville area as most of the work will be conducted on-site (you will not be considered if you do not live within 30 minutes of Oakville)
Be communicative and empathetic to users
Be knowledgeable with both Windows and Mac systems
What you can become: An indispensable member of the VIP Client’s support team who will the opportunity to learn new technologies and take on new responsibilities to support our clients.
Perform remote diagnosis and trouble shoot desktop problems for end-users
Generate, monitor, update and close service tickets for end-user issues
Provide support to end users via phone, email or one-on-one visits during regular business hours
Work with 3rd party vendors (hardware and software) to solve end-user problems
Work together with staff to develop best practices to solve client issues effectively and efficiently.
Continued learning with latest technologies
Education and Experience
Diploma in Information Technology
Minimum 2 years overall work experience in a similar type role.
Excellent verbal and written communication skills (English)
Desired Certifications: MCSA, Office 365,
Experienced using ticketing systems
Knowledge, Skills and Ability
Microsoft Office 365
LAN and WAN infrastructure administration and troubleshooting
Desktop and Server Hardware (Compute, Storage, Network, etc.)
In-depth networking concepts including routing and switching, DHCP, DNS and WINS protocols
Able to perform effectively in high-pressure situations
Demonstrated effective customer service skills
Able to work in a home-based office