Employment Status: Permanent Full-Time (CUPE 5348)
Location: Woodside branch
Hours: 35 hours per week with ability to work all shifts (days, evenings, and weekends)
Are you an energetic worker who enjoys multi-tasking in a busy environment? Do you step up to support where needed? Are you highly organized and have superior customer service skills? Oakville Public Library has six library branches that are dedicated to serving the diverse community of Oakville. In this role, you’ll support the public, collection and library operations within a branch to provide services that strive to Inspire Oakville.
What you'll do
As a Branch Assistant you will:
Provide great customer service to all customers, adhering to AODA’s customer service standard, which includes but not limited to assistance with circulation of materials and account information
Responsible for the branch management of room rentals, program calendar creation and data entry, supplies, proctoring services and the supervision of volunteers
Advocate for continuous improvement to support the evolving needs at the branch
Conduct in-depth reference and readers’ advisory to the public, in person, by telephone and electronically
Prepare and conduct programs, participate in outreach opportunities and create & maintain relationships with external groups
Accurately interpret library policies during customer interaction
Assist customers in accessing online and print information using all technologies, including mobile devices and 3D printing
Support and promote self-service technology and provide technical support to customers
Assist with collection maintenance and promote library collections
Understand and promote OPL resources, programs and services
Develop new skills and participate in professional development opportunities
Work in compliance with the provisions of the Occupational Health & Safety Act, the Workplace Safety and Insurance Act, other relevant health and safety legislation, and the OPL’s Health & Safety Program
Act as the in-charge person when Branch Supervisors and/or Managers are not present
Perform other duties as assigned
Is this a good fit for you?
We're looking for someone who can:
Provide excellent customer service to both internal and external customers
Multi-task and be proactive in a fast-paced branch environment
Perform work requiring accuracy and attention to detail
Advocate for change based on community needs, demographics, and supporting metrics
Use extensive knowledge of print and online resources to support reference and readers’ advisory services for customers of all ages
Prepare and conduct instructional programs, presentations and facilitate group discussions
Apply expertise in technology, along with an understanding of the critical and evolving role of technology, to assist customers of all ages
Exercise good judgment and decision making skills
Exhibit excellent interpersonal and relationship building skills
Work independently and as part of a team
Be aware of new and emerging trends in library services and programs
Your experience and educational background:
Master in Library and Information Science (MLIS) or undergraduate degree with Library and Information Technician diploma
A minimum of two (2) years of related library work experience
Experience with an integrated library system
Working knowledge of 3D printers, RFID, and Microsoft Office
Who are we?
Oakville Public Library strives to fulfill our mission of cultivating discovery and creativity in every phase of life. We are focused on exceptional customer service to meet the needs of the children, youth, adults, and seniors utilizing our physical or online services. We continue to be agile in our mandate to meet the needs of the residents of Oakville.
What's it like to work at Oakville Public Library?
It's challenging, stimulating, and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, we commit to providing access to tangible resources and programs that inspire, encourage, and provoke thought for the residents of Oakville.
Applications will be accepted on-line at www.opl.on.ca in the current opportunities section no later than midnight on January 20, 2020.
The Oakville Public Library is an equal opportunity employer and is pleased to accommodate individual needs in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) within our recruitment process upon request. If you require accommodation at any time throughout the recruitment process please contact Human Resources at firstname.lastname@example.org
A Security Clearance Check with Vulnerable Sector Screening will be required for all employees and volunteers of the Oakville Public Library. Successful applicants must submit the Security Checks (dated within the last six months) prior to or on the first day of employment.
The Oakville Public Library endeavours to provide a safe environment for all its employees. We thank all applicants for their interest, however, only those candidates considered for an interview will be contacted