English Call Management Agents - Full Time - Day and/or Evening Schedules
Montréal, QC
We're looking to add full time customer service stars to join our superheroes team.

i24 Call Management Solutions takes pride in the strength of our award-winning team of agents – no French required.

Were an inbound call management center (no outbound selling) dedicated to helping companies across Canada serve their customers. We're internationally known for our outstanding customer service and employee development. We're a company that you can be proud to be a part of.

We're serious about service... and fun.

Because we are a 24 hour, 7 day a week company, our work schedules include day, afternoon or evening shifts as well as rotational weekend work. Motivation and flexibility are assets. Our work space is busy with various levels of call volumes.

Our training is comprehensive. Once completed and a consistent level of service excellence is achieved, agents are given the opportunity to work from home. (if home-based work conditions are met)

Motivated? Some of our past entry-level employees have advanced to dispatch, supervisor and even managerial positions.

Interested candidates can send their CV or apply through our website www.i24image.com/careers/. Requirements Level of education : High school Diploma : Certificate Status : Completed Work experience (years) : 0-2 years Written English : Advanced Spoken English : Advanced Requested skills
Professional level of spoken and written English
Concientious, empathetic and customer service oriented
Superior communication and listening skills
Sense of humour
Strong work ethic and team player
Computer literate
Like to dress up at Halloween

Previous experience is a plus, but not obligatory.

BenefitsAir conditioningCommitment to work-life balance: We all need balance in our life. It’s a “Yin Yang” thing. So at i24, we want you to be able to balance you work and private life. To help you with that, we offer flexible scheduling.Dental insurance: You’re never fully dressed without a smile, so we really want to help you wear one. We provide comprehensive dental insurance after working six consecutive months of twenty-five or more hours per week and we cover the full premium cost.Employee assistance program: There isn’t a wall between work life and our private life. Personal stress finds its way into the workplace and work stress into the home. We want you to know there is assistance should you need to seek counsel. Our confidential Employee Assistance Program (EAP) is there for you where you need it.

Some of the services available under the EAP are:
  • Coping with change - Helping in a crisis - Financial planning - Dealing with personal and work-related conflict - Sexual harassment - and many more. Flexible hours: Our call center is open 24/7 365 days a year. We offer flexible hours according to your availability and your needs. Our shifts can be between 6h00 and 00h00. Over night shifts are available but require special training.Free parkingInsurance: Our team is entitled to a comprehensive selection of benefits after working six consecutive months of twenty-five or more hours per week. The choice of benefits and coverage are established by your individual employment agreement.Lounge: Stress happens from time to time when you work in customer service so we built a Quiet Room to use when you need a little time to yourself. It’s available before, during or after your shift. It’s equipped with two PC's, Wi-Fi internet access, smartphone charging docks, books, yoga mats and uh, candies.Paid sick leave: Getting sick sucks. Getting sick and losing income is stressful. And stress isn’t healthy. We offer paid sick days the number of which depends on to your length of employment with us and whether you work full or part-time. Public transportation nearby: We’re located at 3901, Jean Talon St. West Suite #200. We are situated just west of Côte-de-Neiges and 1.5 Km from Decarie Boulevard. We are served by two Métros: Namur (Bus #92) and Métro Plamondon (Bus #165). Free parking is available if you are coming by car. Social activities organized by the company: At i24, we like to celebrate our accomplishments, birthdays and our company milestones. We’re serious about fun. So if you like Halloween costumes, holidays and parties, you’ll love it at i24. (Warning. It helps to also like the colour orange - but it’s not mandatory.) Telework: If you’re the type who likes to roll out of bed over the floor to your computer while balancing a coffee in hand, we can work with that. However, you will need to have worked with us for at least six months and meet certain performance criteria.Vacation: Vacations are important. So we want you to take them. We encourage our team to strive towards a healthy work/life balance. The number and choice of vacation days are allocated according to the length of employment. Years of service recognitionEqual Opportunity EmployerThis employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.