I24 Call Management Solutions takes great pride in the strength of our award-winning team of agents and management support staff. We are internationally recognized for outstanding customer service and employee development having won multiple industry Awards of Excellence.
We are an inbound call management center (no selling) which means we provide telephone support service to the customers of a variety of companies spanning several different industries right across Canada. Our work schedules include day, afternoon and evening shifts. All agents must therefore be available to work between 7:00 am and midnight including weekends, on rotation with work schedules posted two weeks in advance. Because of nature of our customer’s needs, schedule flexibility in our domain is a MUST. Also to note, our work environment tends to be a busy one depending upon call volumes so you need to be adaptable in this regard.
To be a home based agent requires that you are equipped with the following
A PC (Macs are not compatible with our servers)
Laptop as an alternative if relatifely new
17 inch or larger screen
High speed internet (if shared WIFI, an ethernet cable connection is required)
Quiet work space
Starting salary is $15.00 per hour and raises are pre-set and scheduled with the first two within year one of employment. There are also shift premiums for dispatchers, supervisors and training assistance as you develop your skill sets.
Other benefits include paid vacation, group insurance that includes life insurance, ADD, long-term disability, prescription drugs and dental care. We also offer paid sick/family days, bereavement leave, an Employee Assistance Program and flexible work-life hours.
We also have organized social activities by our awesome Social Committee because at i24 we’re serious about both service … and fun.
Looking for a company that has a real family feel and where you won’t feel as though you’re just a number, check us out.
Never worked in an inbound Call Management Solutions company? Not a problem. Experience is an asset but we also provide on the job training.
Motivated? Some of our past entry-level agents have advanced to become dispatchers, supervisors and in the majority of cases now make up our mid and senior managerial team. Requirements Level of education : High school Diploma : DES Status : Completed Work experience (years) : 0-2 years Written English : Advanced Spoken English : Advanced Requested skills
Professional level of spoken and written English
Concientious, empathetic and customer service oriented
Superior communication and listening skills
Sense of humour
Strong work ethic and team player
Like to dress up at Halloween
Previous experience is a plus, but not obligatory.BenefitsSocial activities organized by the company: At i24, we like to celebrate our accomplishments, birthdays and our company milestones. We’re serious about fun. So if you like Halloween costumes, holidays and parties, you’ll love it at i24. (Warning. It helps to also like the colour orange - but it’s not mandatory.) Insurance: Our team is entitled to a comprehensive selection of benefits after working six consecutive months of twenty-five or more hours per week. The choice of benefits and coverage are established by your individual employment agreement.Dental insurance: You’re never fully dressed without a smile, so we really want to help you wear one. We provide comprehensive dental insurance after working six consecutive months of twenty-five or more hours per week and we cover the full premium cost.Commitment to work-life balance: We all need balance in our life. It’s a “Yin Yang” thing. So at i24, we want you to be able to balance you work and private life. To help you with that, we offer flexible scheduling.Paid sick leave: Getting sick sucks. Getting sick and losing income is stressful. And stress isn’t healthy. We offer paid sick days the number of which depends on to your length of employment with us and whether you work full or part-time. Flexible hours: Our call center is open 24/7 365 days a year. We offer flexible hours according to your availability and your needs. Our shifts can be between 6h00 and 00h00. Over night shifts are available but require special training.Employee assistance program: There isn’t a wall between work life and our private life. Personal stress finds its way into the workplace and work stress into the home. We want you to know there is assistance should you need to seek counsel. Our confidential Employee Assistance Program (EAP) is there for you where you need it.
Some of the services available under the EAP are:
- Coping with change - Helping in a crisis - Financial planning - Dealing with personal and work-related conflict - Sexual harassment - and many more. Years of service recognitionVacation: Vacations are important. So we want you to take them. We encourage our team to strive towards a healthy work/life balance. The number and choice of vacation days are allocated according to the length of employment. Equal Opportunity EmployerThis employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.