Basic Function of the Position:
The assigned processes applications for the full range of non-immigrant visa (NIV) categories from applicants of various nationalities, by applying visa-class specific and nationality specific regulations defined in the Foreign Affairs Manual (FAM), Immigration and Nationality Act (INA), and the Consular Team Canada - Standard Operating Procedure (CTC-SOP). Responsible for receiving, screening, updating and correcting applications for adjudication by a Consular Officer. Applies sound judgment and knowledge to communicate necessary information about applicants including fraud indicators to supervisor and officers. Keeps current on, and applies changes of visa law and SOPs to daily workflow. Provides customer service in person and through correspondence in a timely and professional manner. Maintains integrity of Personally Identifiable Information (PII) and consular processes. Serves as sub-cashier for the Visa Unit collecting and reconciling appropriate fees for the full range of consular services. Performs other duties as assigned.
Qualifications and Evaluations
Two years of consular or similar office experience with customer service, administrative, government or paraprofessional work that requires the application of regulatory material in decision making. Including at least one year experience in accounting, cashiering.
Clear understanding of U.S. immigration regulations, consular processing procedures, and post workflow. Possess knowledge of where and how to look up necessary information in 9 FAM, INA, official websites and CTC-SOP. Gain proficiency with consular systems. Thorough knowledge of ACRS Cashier's manual and cashiering procedures and routines.
Completion of Secondary School in general studies is required.
Level IV (Fluent) in reading/writing/speaking English.
SKILLS AND ABILITIES:
Ability to carry out detailed, repetitive work, including cashiering, with accuracy, tact and sound judgment in a fast paced environment, maintaining a time sensitive schedule. Ability to draft clearly and communicate information accurately. Familiarity working with Microsoft Office Suite programs such as Outlook, Word and Excel. Have average typing speed of 35 to 45 words per minute. Ability to use standard office equipment such as a computer, photocopier, scanner and printer. Ability to perform courteously and efficiently, both independently and as a team member, with public, superiors, colleagues, contract employees and security personnel, in a high pressured, multicultural environment. Demonstrate time management skills and flexibility with work assignments and work locations.
EQUAL EMPLOYMENT OPPORTUNITY (EEO):
The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
All applicants under consideration will be required to pass medical and security certifications.
Benefits and Other Info
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Canada may receive a compensation package that may include health, separation, and other benefits.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
HIRING PREFERENCE SELECTION PROCESS:
Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
AEFM / USEFM who is a preference-eligible U.S. Veteran*
AEFM / USEFM
FS on LWOP and CS with reemployment rights **
- IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.