Company Overview: Sansom Equipment is a leading provider of industrial machinery and equipment, specializing in high-quality products and exceptional customer service. We are committed to delivering innovative solutions to meet our clients' needs across various industries.
Position: Service Coordinator
Job Type: Full-time
Pay: Competitive salary based on experience
Benefits:
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off and holidays
- Opportunities for professional development and advancement
- Employee discounts on products and services
Responsibilities:
- Service Scheduling: Coordinate service requests from clients and schedule appointments for technicians based on availability and urgency.
- Client Communication: Serve as the primary point of contact for clients regarding service inquiries, updates, and resolutions. Maintain clear and effective communication to ensure customer satisfaction.
- Dispatch Support: Assist in dispatching technicians to service locations, providing necessary information and resources for efficient job completion.
- Parts Procurement: Coordinate with parts department to ensure availability of required parts for service appointments. Manage inventory levels and order supplies as needed.
- Documentation: Maintain accurate records of service requests, appointments, and job details. Generate reports as necessary to track service performance and identify areas for improvement.
- Quality Assurance: Conduct follow-up calls or surveys with clients to gather feedback on service quality and identify areas for improvement.
- Team Collaboration: Collaborate with service technicians, sales representatives, and other departments to streamline processes and enhance overall service delivery.
- Administrative Support: Assist in administrative tasks such as billing, invoicing, and data entry to support efficient operations.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree preferred
- Previous experience in customer service, dispatching, or related field preferred
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Proficiency in Microsoft Office suite and scheduling software
- Ability to thrive in a fast-paced environment and adapt to changing priorities
- Attention to detail and problem-solving skills
Join our dynamic team at Sansom Equipment and play a crucial role in delivering exceptional service to our valued clients. Apply today to embark on a rewarding career journey with us!
To apply, please send your resume and cover letter to [insert email address] with the subject line "Service Coordinator Application - [Your Name]." We look forward to hearing from you!
