Title of position: Rental Sales Associate - RSA - Halifax Airport
Provide world class customer service by managing the rentals and returns process, in compliance with Hertz policies and procedures. Personally welcome customers with a pleasant greeting, assist in answering questions in a friendly manner. Resolve customer issues and concerns professionally using effective customer service techniques. Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. Emphasis on selling and revenue maximisation on core products such as, but limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. Answer telephone calls in a timely manner in accordance with best practices and policy standards. Liaise with various Hertz departments. Achieve personal sales goals while supporting the goals of the team. Answer questions and provide directions in a courteous and expeditious manner. Qualify and process customer rentals with accuracy and attention to detail. Accurately record the customer’s information to complete the rental record and maintain all paperwork associated with the rental. Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines. Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. Keep work area organised and free of clutter.
Terms of employment: Full Time,
Permanent Benefits package being offered: Medical & Dental benefits after 90 day probation period.
Skills requirements: Education: Completion of Secondary School
Education Work experience: Prior sales and customer service experience.
Secondary School Diploma / GED,
Valid class 5 driver's license.
Must be 21 years of age (for liability reasons)
Previous customer service experience and strong sales skills. Ability to work in a fast paced environment with a variety of tasks.
Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills. Detail oriented. Flexibility to work days, evenings, weekends and Holidays shift work. Hours of operation 06:30 am until 03:00 am
Must have own transportation to and from work.
Proficiency in English
Please forward a resume and cover letter to Ms. Gaylynn Hill
Job Types: Full-time, Part-time
- retail sales: 1 year (Preferred)