VALUES:
WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other.
WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.
WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment.
Title: Bilingual Reservations & Customer Service Agent (Hybrid)
Description:
This hybrid position is for those who like variation in job responsibilities, switching between two departments on a seasonal basis. This dual opportunity requires and develops a variety of skills while engaging in reservation activities during fall and winter then moving to customer service duties in spring and summer. The successful candidate will be responsible of FIT reservation requests for our customers, requests for information on products, passenger support, and treatment of some complaints.
Responsibilities
- Process new reservations, cancellations, and amendments to existing reservations
- Respond to queries regarding itineraries, products, and services from clients, and suppliers
- Build relationships with key clients
- Provide passenger assistance
- Maintain a high level of Canadian Tourism product and geographical knowledge of Canada
- Proof reservations to ensure the accuracy and smooth running of booked itineraries
- Respond to complaints post-travel
- Assist in the completion of any projects, as assigned
Position Requirements:
- Must be able to communicate effectively orally and written in English
- Must be able to communicate effectively orally and written in French and/or German
- Effective oral & written communication in Portuguese, Spanish and/or Italian as an asset
- Post-Secondary School Education
- Tourism experience is an asset
- Ability to work under pressure and multitask
- Strong attention to detail and autonomy
- Dedicated to a high level of customer service
- Able to plan, organize and set priorities & manage processes
- Team spirit
- Must be able to work evenings and weekends
Jonview values diversity in the workplace and is committed to fostering employment equity by encouraging applications from the following designated groups: women, Aboriginal people, people with disabilities, and members of visible minorities. Jonview will work to accommodate people with disabilities throughout the recruitment and selection process. If you require a special arrangement, please contact us so that we can work together to adequately meet your needs. The use of the masculine in this document is for the sole purpose of simplifying the text.
Only successful candidates will be contacted. Please make sure you answer all the pre-screening questions for your candidacy to be considered.
Job Types: Full-time, Permanent
Pay: From $43,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed
Application question(s):
- Are you available to work evenings and weekends?
- Where are you currently located? This position is remote but includes working from our Toronto office 1 day a week (if you are located in Toronto).
- Do you speak French, German, Italian, Spanish, and/or Portuguese at a professional or native level?
- The starting salary for this role is $43K. What are your salary expectations?
Education:
Experience:
- Reservations: 2 years (preferred)
- Customer service: 2 years (preferred)
- Tourism/hospitality: 2 years (required)
Work Location: Hybrid remote in Etobicoke, ON M9B 6K5
