Receptionist (Part Time)
Canterbury Foundation
Edmonton, AB
As a leading senior's residence and provider of senior's continuing care services and programs, Canterbury Foundation shares with seniors the 'Promise of Home'. Person-centred care is the foundation for all we do in providing safe, quality care and other human services. We provide a home where seniors experience peace of mind and feel like family. All persons are treated with dignity and respect in every interaction. Working for Canterbury Foundation requires that employees exhibit the highest standards of personal ethics in every interaction. The honesty and integrity of Canterbury Foundation demands the impartiality of employees in the conduct of their duties.


In keeping with Canterbury Foundation's mission statement and departmental goals and objectives, the Receptionist reports to the Executive Assistant and assists with the provision of administrative support to Management, Canterbury Foundation departments, the Board of Directors, and the residents. Under the guidance of the Executive Assistant, this position is the first point of contact for internal and external stakeholders and exemplifies Canterbury Foundation values. The position involves a high level of interaction with seniors, co-workers and oversight of department employees and requires strong interpersonal and relationship building skills. The position requires limited physical endurance (e.g. use of photocopier; reaching; bending; lifting; keyboarding; use of telephone).


The position is comprised of two fundamental areas of accountability:

Reception and Administrative Support
Adhere to all departmental and corporate policies and procedures.
Provide a high level of administrative support and coordination functions.
Ensure safe work procedures are adhered to.
Receipt of payments for resident's invoices.
Ensure tasks involving management of cash receipts are completed in an accurate and timely fashion.
Manage petty cash, prepare and forward deposits to the Finance Office.
Facilitate and manage support to Food Services (tray requisitions, meal ticket sales). Ensure records of meal ticket sales are accurately tracked and recorded.
Document all information received from any source, whether verbal or observational, in the electronic reception log.
Ensure residents and visitors are greeted in a polite, prompt and courteous manner.
Ensure all residents, visitors, contractors sign in/out using the appropriate binder.
Ensure incoming telephone calls are answered and directed as required in a polite, prompt, and courteous manner.
Ensure administrative and word processing support to Managers, employees and residents is provided as needed.
Ensure the Executive Director's requests for assistance in matters dealing with Board or administrative matters are met in timely fashion,
Ensure Incoming corporate mail is received, processed and distributed in an efficient and timely manner.
Safety and Security
Respond to smoke/fire alarms in the Court and Manor in accordance with Canterbury Foundation's emergency procedures.
Ensure that hospital and resident vacation lists are maintained and distributed to designated recipients.
Ensure emergency call requests for assistance are addressed in a prompt manner. If not, document in the log book and make the Health Services Director aware.
Diploma in business administration preferred
Demonstrated competence related to the application of our core values
2 years receptionist and administration experience. Seniors housing/lodge or care setting experience an asset
Intermediate to advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Publisher, Access, Outlook and other computer programs)
Knowledge of customer service principles and practices
Keyboard skills (minimum 50 wpm)
Ability to work a switchboard
Strong written (legible) and verbal communication skills
Demonstrate an awareness of accident and injury prevention; adhere to safe work practices and procedures.
Demonstrate a commitment to customer relations and hospitality by being caring and courteous to residents, families, visitors, and co-workers.
Be able to work within a team and contribute to a positive work environment; seek opportunities for personal development; and strive for excellence.
Demonstrate good time management, budgetary, and problem solving skills.
Proven ability to maintain data confidentiality.
Able to prioritize, coordinate and manage multiple activities.
Excellent attention to detail.