Position: Customer Service Representative
Location: Mississauga, ON
Contract: 6-12 months
Monday- Friday 9:00 am to 5:00 pm
Job Description:
The Customer Service Representative will interact with customers via phone, email, and chat to provide a seamless experience for new and existing customers. The Customer Service Representative will also be responsible for resolving customer issues and concerns. The Customer Service Representative will be trained in all aspects of our products and services to ensure a smooth customer experience.
- Provide exceptional customer service experiences to all customers and maintain established service levels with the Customer Service Centre.
- Calls to the customers for daily orders which will be delivered the next day
- Process activity enrollments and facility booking requests received via phone, email or in-person.
- Order entry in SAP
- Process refund/transfer/withdrawal requests received via phone, e-mail or in-person
- Provide administrative support to the operation tasks .
- Liaise with internal staff to resolve customer service issues.
- Excellent oral and written communication skills are essential with demonstrated ability to communicate effectively with all levels of management, staff
- Demonstrated ability to effectively work independently and within a team environment.
- Ability to establish priorities and deal efficiently with changing priorities.
- Attention to detail, excellent planning, organizational and time management skills are mandatory.
Qualifications:
High School Diploma or equivalent required.
- 1 - 2 years of customer service experience required.
- Ability to multi-task in a fast-paced environment.
- Proficient in the use of computer applications such as Microsoft Word, Excel, Outlook
- SAP experience is a plus
- Ability to work well under pressure.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to work independently with minimal supervision.
ACCU-STAFF has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources so that arrangements can be made for the appropriate accommodations to be in place before you begin your employment. We thank all applicants for their interest; however only those selected for an interview will be notified.
Job Type: Fixed term contract
Pay: $22.00-$25.00 per hour
Benefits:
Flexible language requirement:
Work Location: In person
