Who We Are
Top Shelf Closets and Glass is Edmonton’s leading manufacturer and installer of closet shelving, shower doors, mirrors, closet doors, room dividers, frameless shower glass and custom-cut interior glass. We work closely with new home builders, renovators, infill specialists and retail clients to exceed customer expectations. We provide high-quality products with each item customized for the perfect fit and installation. Top Shelf’s custom closet and glass solutions are tailored to each individual job with all aspects of design and budget in mind.
Learn more about us here: https://www.tscg.ca
Position Summary
We are seeking a dedicated and customer-focused Account Manager to join our Full-service Division. The ideal candidate will work closely with custom builders, contractors, and single-unit homeowners to ensure customer satisfaction and drive sales growth. This role requires strong relationship-building skills, attention to detail, and the ability to manage multiple accounts effectively.
Key Responsibilities
Account Management
- Manage and nurture relationships with home account clients, ensuring their needs are met and exceeded expectations
- Serve as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly
- Develop and implement account strategies to drive customer retention and growth
- Monitor account performance and provide regular updates to clients and internal stakeholders
Sales and Business Development
- Identify opportunities to upsell and cross-sell products and services to existing clients
- Collaborate with the sales team to develop proposals and presentations for potential clients
- Achieve sales targets and contribute to the overall growth of the Full-service Division
- Demonstrate & describe products to clients in showroom
Customer Service
- Ensure high levels of customer satisfaction by providing exceptional service and support
- Coordinate with the customer service team to address and resolve client issues in a timely manner
- Implement customer feedback programs to continuously improve service quality
Operational
- Perform estimation and blue-print takeoffs to ensure accuracy of quoting the job
- Work closely with the installation team to review custom designs that are feasible for Top Shelf
- Collaborate with the production team to ensure a seamless approach to executing sales
- Be responsible for pricing the job and provide all the necessary information to project management to execute the schedule
- Ensure work orders are submitted with all required information, including design details, to facilitate efficient production and timely delivery
Reporting and Analysis
- Maintain accurate records of account activities, sales, and customer interactions.
- Prepare regular reports on account performance, sales metrics, and customer satisfaction.
- Utilize business management software and tools to analyze data and identify trends
Qualifications
Primary Experience
- Proven experience in account management, preferably within the construction or manufacturing sector
- Strong interpersonal and communication skills to build and maintain client relationships
- Ability to manage multiple accounts and prioritize tasks effectively
- Demonstrated ability to achieve sales targets and drive business growth
- Problem-solving skills and attention to detail
Educational Background
- A bachelor's degree with a specialization in business administration, marketing, or a related field is preferred
Technical Skills
- Proficiency in using CRM software and business management tools
- Familiarity with data analysis and performance metrics
Working Conditions & Requirements
- Will primarily be working from the office
- Planned customer prospecting visits
- Needs based customer & job site visits
- Valid Driver's license
HSE Responsibility
Demonstrate commitment to Health, Safety, and Environment
Compensation and Benefits
- Competitive Salary + Commission pay structure
- Group benefits package
- Health and wellness programs
- Employee discount program
- On-site Parking
- Hours of Work: 40 hours per week; Monday to Friday; 8:00 am - 4:30 pm
Job Types: Full-time, Permanent
Pay: $50,000.00-$80,000.00 per year
Work Location: In person
