Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
1792 Liverpool Rd, Pickering, Ontario, L1V 4G6
President’s Choice Bank (PCF) is a wholly-owned subsidiary of Loblaw Companies Limited (LCL) and was established to promote President’s Choice Financial® products and services across Canada. PCF is focused on providing everyday payment solutions and services that reward the everyday. Together with the PC Services division of Loblaws Inc. which operates in the same office location, we offer products and services in the following segments:
Payment Cards: The President’s Choice Financial Mastercard® credit card offers PC OptimumTM points for every dollar spent, with no annual fee. The PC MoneyTM Account is the newest addition to the payment products offered and operated by President’s Choice Bank. The PC Money Account works like a bank account and offers PC Optimum points for every purchase, with no monthly fee.
Insurance: PC® home and auto insurance are offered through PC Financial Insurance Broker Inc. and relationships with several insurance companies.
Telecom and Gift Cards: The Mobile Shop, PC mobile prepaid cell phone service, and Gift Cards businesses are focused upon delivering convenience and exceptional value to LCL customers.
LCL is Canada’s largest food distributor and has expanded into certain non-food categories, with operations across the country. LCL concentrates on food retailing with the objective of providing consumers with the best in one-stop shopping for everyday household needs.
PCF and PC Services are important business units within LCL that manage and develop the products and service programs in order to improve the customer experience, maximize value, and provide a platform to enhance customer insights and relationships. Our vision is to make the everyday simple and better
The District Manager, PC Financial position will manage the representatives that operate our physical locations (Pavilions) within Loblaw stores across Canada. The role is responsible for achieving sales and profitability targets, driving operational excellence, ensuring all operational processes are successfully executed, and developing representatives through recruiting, training, coaching and hands on leadership at the store level. Additionally, the District Manager, PC Financial is required to ensure the execution of the sales programs of the company and fulfill the district’s sales, operations, and team development objectives. The position requires the incumbent to travel extensively throughout their assigned district to conduct regular store visits.
What You’ll Do:
Ensure the teams and locations under your management are consistently delivering a high quality experience in every customer interaction.You are expected to work to ensure that services delivered in store are consistent with the PC Financial brand, and results in very high levels of customer satisfaction
Obtain monthly objectives for each store and lead teams to meet sales and profit targets
Align district with annual company and sales objectives by driving the company’s mission, vision and values
Recruit, train, and create succession planning for top talent within the district ensuring optimal talent in stores at all times
Ensure operational objectives are met as per company standards
Ensure that all store compliance requirements are met, proactively identifying areas for improvement in processes and systems
Address customer issues when required, ensuring that all customer escalations are resolved in a timely fashion with positive outcomes
Participate in weekly DM meetings or calls as scheduled
Conduct daily coaching (in person or phone) with Pavilion representatives, and complete weekly coaching logs
Create efficient staff schedules based on availability and store demand, and ensure that schedules are met
Review district payroll on a weekly basis to ensure accuracy
Lead by example by being a Health and Safety champion in the workplace
Liaise with Home Office on other duties as assigned by Senior Leadership
Develop excellent working relationships with their District Manager peers across Canada, and actively participate in quarterly District Manager meetings held at head office
Regularly meet with their store and district manager counterparts at Loblaws, and creates strong working relationships with those teams
Foster a positive working relationship between The Pavilion staff and the Loblaw store employee
What You’ll Need:
University Degree/College Diploma in Business or Finance or equivalent experience
Minimum 3 -5 years of leadership and management experience
Preferred knowledge of banking sales and services
Ability to manage multiple locations and priorities in a vigorous sales environment
Strong creative, problem solving and analytical skills
Exceptional leadership and team development skills
Demonstrated ability to produce desired results by motivating and building an engaged team
Extensive travel required throughout the district; valid driver’s license required
Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Number of Openings:
PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.