Meticulous. Passionate. Pride in Perfection. (And Always Raising the Standard)
Does this describe you? If you take ownership in transforming spaces into spotless sanctuaries, lead teams with care and precision, and find solutions before guests even notice a need – your leadership is exactly what we're looking for in our next Housekeeping Supervisor!
Who We Are
SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott and Hilton.
Why You'll Love Working with Us
Join a supportive team where innovation and teamwork thrive! We prioritize a people-first approach, contribute to the community, take green initiatives, and focus on career growth with ample opportunities. Enjoy a prime location in the heart of downtown Halifax, close to everything!
- Competitive Compensation & Bonus: Well-designed Compensation Plan, Generous Time Off, Comprehensive Insurance, RRSP Matching, Exclusive Hotel Discounts, etc.
- Premium Perks: Discounted covered parking, staff meals, F&B discounts, and free access to our fitness center and pool.
- Learning & Development: Career growth opportunities within SilverBirch and Marriott, plus access to our Learning Management System with over 3000 courses.
- Workplace Wellness and Inclusion: Comprehensive resources including an active OH&S Committee promoting workplace safety, EFAP-accessible mental health support, inclusive DE&I initiatives, and accommodation practices that prioritize employee wellbeing and belonging.
Duties and Responsibilities:
- Assists the Housekeeping Manager when needed to ensure the common goal of a clean, well-maintained hotel as per brand standards
- Completes opening work assignments for the room attendants
- Covers shifts when associates call in sick or no show for shifts. If required notes reason for not finding coverage and contacts Manager or Manager on Duty for operational support
- Asks the Manager or a Manager on Duty to authorize overtime that might be needed
- Verifies that vacant rooms are ready
- Inspects rooms regarding cleanliness to ensure guest satisfaction
- Verifies rooms with guests that are due out and ensures the guest has checked out
- Completes closing work assignments
- Trains and motivates associates to ensure brand standards
- Displays a respectful and positive attitude, maintains enthusiasm and celebrates successes
- Communicates any problem areas to the Housekeeping Manager, outlining possible solutions
- Maintains a favorable working relationships with all hotel associates to foster and promote cooperative and harmonious work climate
- Sets goals and standards while finding solutions that are beneficial to guests and associates, while meeting deadlines that are decisive and achievement oriented.
- Understanding of the need for different communication styles needed to relay information to many different cultures
- Is approachable, and considerate.
- Inspect public areas at least once per shift.
- Assist as needed with cleaning guestrooms and public space
- Understands hospitality and the desire to create an amazing guest experience every time.
- Maintains relationship with Engineering through the proper communication tools.
- Coordinates guest requests such as maintenance, additional supplies
- Work closely with the Maintenance Department to determine which rooms need improvement.
- Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.
- Work closely with the Front Office Department to ensure room requirements for incoming guests are met in a timely manner
- Collecting, tracking, and returning any lost and found items
- Work with Housepersons to count and keep an accurate record of linen to be ordered every quarter
- Maintains proper chemical and amenity inventories.
- Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Reports injuries and near misses as per legislated guidelines.
- Other duties as assigned
Work Requirements:
- Minimum 1 year room attendant experience
- Previous supervisory experience is an asset
- Exceptionally strong guest service skills to ensure superior guest service
- Excellent communication skills
- Team-player who is able to recognize the value of guests and associates
- Passion and drive to work and excel in the Hospitality Industry
- Able to multi-task and meet deadlines
- Maintain a high level of professional appearance, demeanor, and ethics
- Reliable, punctual and responsible
Preferred Skills & Qualities:
- Excellent team player
- Effective communicator with excellent interpersonal skills
- Time-management skills
- Positive attitude
- Highly motivated and able to motivate others
- Personable and approachable
- Dedicated to customer service
- Maintains confidentiality
- Strong computer skills
Working Conditions:
- Must be able to work weekends and statutory holidays
- Standing, moving and bending on a regular basis
- Ability to lift up to 20 lbs
Ready to Shine? Apply today and help us craft unforgettable stays!
SilverBirch Hotels & Resorts is supportive of workforce diversity and encourages applications from qualified individuals.
SilverBirch Hotels & Resorts welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Notice to potential job applicants:
If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts does not require job applicants to pay a fee for a job application or opportunity; and does not make unsolicited offers of employment.
Job Types: Full-time, Permanent
Pay: $19.44-$20.44 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- RRSP match
- Vision care
- Wellness program
Flexible language requirement:
Experience:
- room attendant: 1 year (required)
Work Location: In person
